Luxury Goods Consultant

5 days ago

Cardiff, Cardiff, United Kingdom Laings Full time

About Laings

Laings is a renowned family-owned business that has been synonymous with exquisite craftsmanship, quality, and innovation for years. Our growth-orientated company has invested heavily in creating new, elegantly designed showrooms across the UK, showcasing our carefully curated fine jewellery and luxury timepiece collections.

Our Culture

We pride ourselves on upholding a positive and supportive culture, where every colleague is empowered to reach their full potential and perform at their best. Our values-based leadership fosters a collaborative environment, and we provide tailored training and development opportunities to help our team members progress their careers.

About the Role

We are seeking a Sales Professional to join our innovative and progressive teams. As a Sales Consultant, you will be responsible for engaging with our esteemed customers, providing them with the knowledge they need to choose pieces from our collection and enabling them to make informed purchasing decisions. Your primary objective will be to ensure our customers receive the highest level of customer service satisfaction.

Key Responsibilities

  • Develop in-depth knowledge of our products, the brand, and convey this with pride and enthusiasm.
  • Attract new customers by responding to inbound lead enquiries, to qualify the jewellery needs of prospective customers.
  • Aim to achieve team sales targets in line with store figures, being ever mindful of personal objectives.
  • Communicate to a high standard with colleagues and share any insights or feedback from the sales process.
  • Maintain excellent presentation of our collections and showroom.
  • Follow up with customers following their purchase for after-care queries or concerns.
  • Ensure personal responsibility for stock handling and product counts.

Attributes and Experience

We are looking for individuals with a positive nature and passion for fine jewellery and luxury watches. Entrepreneurial spirit, the ability to quickly build trust and rapport with clients and colleagues, and a strong customer focus are essential. You should be able to maintain excellent standards of personal presentation and in-store behaviour, and be able to work both as part of a team and by using your own initiative.

Why Choose Laings?

We offer a competitive salary and team commission structure, as well as unrivalled employee discounts and service recognition awards. Our benefits have been created to ensure happiness and wellbeing across each person's professional and personal life. We are committed to fostering diversity, inclusion, equity, and wellbeing, and follow practices that are free from discrimination.

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