Luxury Sales Advisor

3 weeks ago

Cardiff, Cardiff, United Kingdom Laings Full time

Laings - Luxury Sales Advisor

At Laings, we pride ourselves on our legacy of exquisite craftsmanship, unparalleled quality, and innovative designs. Our commitment to growth has led us to invest significantly in creating elegantly designed showrooms that showcase our meticulously curated collections of fine jewellery and luxury timepieces. This success is driven by the memorable experiences we provide, the bespoke consultations we offer, and the exceptional customer service delivered by our dedicated team members.

We are seeking passionate customer service professionals to enhance our dynamic and forward-thinking teams. With a strong emphasis on nurturing a positive and supportive workplace culture, we are dedicated to helping you reach your full potential and empowering you to excel in your role. Our leadership approach is rooted in our core values, and we provide tailored training and development opportunities to advance your career.

About You:

While prior experience in fine jewellery or luxury timepieces is not mandatory, a genuine enthusiasm for our products is highly beneficial. Your professionalism in delivering exceptional client experiences is crucial. We value engaging personalities and individuals eager to grow and thrive within one of the UK's most prestigious family-owned brands. If you excel in customer-facing roles and enjoy assisting clients, we can offer you a rewarding career path.

Our Luxury Sales Advisors work 38.75 hours per week, 5 days out of 7.

What Awaits You?

  • Interact with our esteemed clientele, providing them with the insights needed to select pieces from our collection, ensuring their best interests are prioritized.
  • Strive to deliver the highest level of customer satisfaction.
  • Cultivate a deep understanding of our products and brand, conveying this knowledge with pride and enthusiasm.
  • Attract new clients by responding to inquiries and assessing their jewellery needs.
  • Aim to meet team sales targets while being mindful of personal objectives.
  • Maintain clear communication with colleagues and share valuable insights from the sales process.
  • Ensure the showroom and collections are presented to the highest standards.
  • Follow up with clients post-purchase for any aftercare queries or concerns.
  • Take personal responsibility for stock management and inventory counts.

Attributes and Experience

A positive attitude and a passion for fine jewellery and luxury watches.

An entrepreneurial mindset with a drive to create business opportunities.

The ability to quickly establish trust and rapport with clients and colleagues.

A strong customer focus and meticulous attention to detail.

Ability to maintain high standards of personal presentation and in-store conduct aligned with our values.

Capability to work collaboratively as part of a team or independently.

Why Choose Laings?

We offer a competitive compensation package that reflects your experience, including a salary and team commission structure. Our benefits are designed to promote the happiness and well-being of our colleagues, featuring unrivalled employee discounts and recognition awards. We provide flexible benefits tailored to meet individual needs through our bespoke platform.

Laings is committed to fostering diversity, inclusion, equity, and well-being. Our ongoing journey emphasizes a culture of belonging and equal opportunity, ensuring our practices are free from discrimination. If you require any special accommodations or clarifications regarding our recruitment process, please inform us confidentially.

Join us in our commitment to excellence as we continue to lead the industry, providing personalized in-store and aftersales experiences for our customers, and delivering impeccable service paired with exceptional product knowledge.

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