Luxury Sales Advisor

3 weeks ago

Cardiff, Cardiff, United Kingdom Laings Full time

Laings - Luxury Sales Advisor

At Laings, we pride ourselves on our legacy of exceptional craftsmanship, quality, and innovation. Our expansion efforts have led to the creation of beautifully designed, immersive showrooms that showcase our carefully curated collections of fine jewellery and luxury timepieces. This is made possible by the memorable experiences and bespoke consultations delivered by our dedicated team members.

We are seeking customer service professionals who are eager to contribute to our innovative and forward-thinking environment. Our commitment to fostering a positive and supportive culture enables us to help you realize your potential and excel in your role. We emphasize values-based leadership across all departments, along with tailored training and development opportunities to advance your career.

About You:

While prior experience in fine jewellery or luxury timepieces is not mandatory, a genuine enthusiasm for our products is highly beneficial. Your professionalism in delivering exceptional client experiences is crucial. We value engaging personalities and individuals who aspire to grow and succeed within one of the UK's most esteemed family-owned brands. If you thrive in customer-facing roles and enjoy assisting clients, we can provide you with an ideal career pathway.

Our In-store Luxury Sales Advisors work 5 days a week, totaling 38.75 hours.

What Awaits You?

  • Interact with our esteemed clientele, equipping them with the knowledge necessary to select pieces from our collection and enabling informed purchasing decisions while prioritizing their best interests.
  • Strive to ensure our customers receive unparalleled satisfaction in service.
  • Cultivate an in-depth understanding of our products and brand, conveying this knowledge with pride and enthusiasm.
  • Attract new clientele by responding to inquiries and qualifying the jewellery needs of prospective customers.
  • Aim to meet team sales targets aligned with store performance, while remaining mindful of personal objectives.
  • Maintain high standards of communication with colleagues, sharing insights and feedback from the sales process.
  • Ensure the showroom and collections are presented to the highest standards.
  • Follow up with customers post-purchase for any aftercare inquiries or concerns.
  • Take personal responsibility for stock management and product inventory.

Attributes and Experience

A positive attitude and passion for fine jewellery and luxury watches.

An entrepreneurial mindset with a drive to create business opportunities.

The ability to quickly establish trust and rapport with clients and colleagues alike.

A strong customer focus and meticulous attention to detail.

Capability to maintain excellent standards of personal presentation and in-store conduct that aligns with our values.

Ability to work collaboratively within a team and independently using your initiative.

Why Choose Laings?

We offer a competitive compensation package that reflects your experience, along with a team commission structure. Our employee benefits include unmatched discounts and recognition awards, designed to enhance both professional and personal well-being. Our flexible benefits platform allows you to tailor your benefits to suit your individual needs.

Laings is dedicated to promoting diversity, inclusion, equity, and well-being. Our ongoing journey reflects our commitment to fostering a culture of belonging and equal opportunity, adhering to practices that are free from discrimination. If you require any special accommodations or clarifications regarding our recruitment process, please inform us confidentially.

Join us as we continue to lead the industry, committed to providing personalized in-store and aftersales experiences that deliver impeccable service paired with exceptional product knowledge.

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