Luxury Sales Advisor

3 weeks ago

Cardiff, Cardiff, United Kingdom Laings Full time

Laings - Luxury Sales Advisor

Experience the unique essence of our brand, renowned for its exquisite craftsmanship, quality, and innovation. Our growth-driven enterprise has made significant investments in creating elegantly designed, immersive showrooms that beautifully showcase our carefully curated collections of fine jewellery and luxury timepieces. This is made possible by the memorable experiences, bespoke consultations, and exceptional customer service provided by every valued Laings colleague.

We are seeking customer service professionals to become part of our innovative and forward-thinking teams. With a strong emphasis on maintaining a positive and supportive culture, we are dedicated to helping you reach your potential and empowering you to excel in your role. Values-based leadership is nurtured across all departments, along with tailored training and development opportunities to advance your career.

About You:

While prior experience in fine jewellery or luxury timepieces is not mandatory, a genuine enthusiasm for our products is highly beneficial, and your professionalism in delivering high-end client experiences is crucial. We appreciate warm, engaging personalities and individuals eager to grow and succeed within one of the most prestigious family-owned brands in the UK. If you thrive in customer-facing environments and enjoy assisting customers, we can provide you with an ideal career pathway.

Our in-store Luxury Sales Advisors assist customers five days a week, totaling 38.75 hours.

What Awaits You?

  • Engage with our esteemed clientele, providing them with the knowledge necessary to select pieces from our collection and enabling informed purchasing decisions while prioritizing their best interests.
  • Strive to ensure our customers receive the highest level of satisfaction in customer service.
  • Develop comprehensive knowledge of our products and brand, conveying this with pride and enthusiasm.
  • Attract new clientele by responding to inbound inquiries, qualifying the jewellery needs of prospective customers.
  • Aim to achieve team sales targets aligned with store objectives, while remaining mindful of personal goals.
  • Communicate effectively with colleagues and share insights or feedback from the sales process.
  • Maintain excellent presentation standards for our collections and showroom.
  • Follow up with customers post-purchase for aftercare queries or concerns.
  • Take personal responsibility for stock handling and product counts.

Attributes and Experience

A positive attitude and passion for fine jewellery and luxury watches.

An entrepreneurial spirit with a drive to create business opportunities.

Ability to quickly establish trust and rapport with clients and Laings team members.

A strong customer focus and meticulous attention to detail.

Capability to maintain high standards of personal presentation and in-store behavior that align with our values.

Ability to work collaboratively as part of a team or independently using your initiative.

Why Choose Laings?

We offer an attractive compensation package commensurate with experience, a competitive salary, and a team commission structure. From unparalleled employee discounts to service recognition awards, Laings has tailored our benefits to meet the needs of our colleagues. Our benefits are designed to ensure happiness and well-being in both professional and personal aspects of life. We provide flexible benefits, allowing you to customize your offerings through our bespoke benefits platform.

Laings is committed to fostering diversity, inclusion, equity, and well-being. While our journey is ongoing, our shared commitment is to our culture of belonging and equality of opportunity, following practices that are free from discrimination. Please inform us confidentially if you require any special accommodations or clarifications regarding our recruitment process.

Join us and shine as we advance, dedicated to remaining at the forefront of the industry with a passion for delivering personalized in-store and aftersales experiences for customers, providing impeccable service paired with exceptional product knowledge.

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