Key Account Coordinator
3 weeks ago
Key Accounts Administrator
**Job Summary**
Alliance Automotive Group UK is seeking a highly organized and detail-oriented Key Accounts Administrator to support our growing Key Accounts team. As a Key Accounts Administrator, you will play a crucial role in maintaining the administrative activities that underpin our key account customers, ensuring seamless communication with our customers' central admin teams and our own network.
**Responsibilities**
* Support the Key Accounts Team in ensuring administrative activities meet key account trading agreements
* Liaise between customers' central admin and procurement teams and our own subsidiary network to ensure consistent delivery in line with commercial agreements
* Investigate and resolve pricing, invoice, and returns queries through liaison with both the customer and our service network teams
* Manage the retrieval and provision of PODs and POCs to reconcile customer accounts and facilitate timely account settlement
* Ensure the Key Accounts Portal system is up to date and missing information is chased
* Liaise with our credit control team in Bradford to ensure customer accounts payment queries are logged and resolved
* Assist with the processing of EDI orders through MAM Autopart
* Process authorised unlocking requests for locked out parts on MAM Autopart
**Requirements**
* Strong IT skills, with daily use of email, Word, and Excel
* Strong analytical skills and problem-solving experience to understand and resolve administrative errors
* Excellent telephone manner, strong communication, and customer service skills
* Ability to build strong working relationships
* Excellent organisational and time management skills
* Previous experience with admin support, query investigation, and issues analysis
* Knowledge of MAM Autopart beneficial but not essential
**About Alliance Automotive Group UK**
Alliance Automotive Group UK is a leading distributor of light and commercial vehicle parts to the automotive aftermarket, serving over 35,000 repairers across the UK & Ireland. As a subsidiary of Genuine Parts Company (GPC), we benefit from increased synergies, helping us achieve record growth.
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