Key Accounts Coordinator

1 month ago


Milton Keynes, Milton Keynes, United Kingdom Alliance Automotive Group Full time
Key Accounts Administrator

Alliance Automotive Group, a leading distributor of automotive parts, is seeking a skilled Key Accounts Administrator to support its growing Key Accounts team. As a crucial member of the team, you will play a vital role in coordinating and maintaining administrative activities that underpin our key account customers.

Responsibilities:
  • Support the Key Accounts Team in ensuring administrative activities meet key account trading agreements
  • Liaise between customer central admin and procurement teams and our subsidiary network to deliver commercial agreements
  • Investigate and resolve pricing, invoice, and returns queries through liaison with customers and service network teams
  • Manage the retrieval and provision of PODs and POCs to reconcile customer accounts and facilitate timely account settlement
  • Ensure the Key Accounts Portal system is up to date and missing information is chased
  • Liaise with the credit control team to ensure customer accounts payment queries are logged and resolved
  • Assist with processing EDI orders through MAM Autopart
  • Process authorised unlocking requests for locked out parts on MAM Autopart
  • Perform other administration duties as necessary
Requirements:
  • Strong IT skills, with daily use of email, Word, and Excel
  • Strong analytical skills and problem-solving experience to resolve administrative errors
  • Excellent telephone manner, communication, and customer service skills
  • Ability to build strong working relationships
  • Excellent organisational and time management skills
  • Previous experience in admin support, query investigation, and issues analysis
  • Knowledge of MAM Autopart beneficial but not essential


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