Key Accounts Coordinator
2 months ago
**About Alliance Automotive Group**
We are a leading distributor of light and commercial vehicle parts to the independent aftermarket in various countries. As a wholly owned subsidiary of Genuine Parts Company (GPC), we are part of a global network with a combined turnover of over 22 billion USD.
**Our Team**
We are proud to be the home of the NAPA Racing UK British Touring car team and are committed to delivering exceptional service to our customers.
**Job Summary**
We are seeking a highly skilled Key Accounts Coordinator to support our growing Key Accounts team. This role will involve coordinating and maintaining administrative activities that underpin our key account customers, through liaison with our customers' central admin teams and our own network.
**Key Responsibilities**
- Support the Key Accounts Team in ensuring administrative activities that underpin each key account trading agreement are met.
- Liaise between our customers' central admin and procurement teams and our own subsidiary network to ensure consistent delivery in line with commercial agreements.
- Investigate and resolve pricing, invoice, and returns queries through liaison with both the customer and our service network teams.
- Manage the retrieval and provision of PODs and POCs to reconcile customer accounts and facilitate timely account settlement.
- Ensure our Key Accounts Portal system is up to date and missing information is chased.
- Liaise with our credit control team to ensure customer accounts payment queries are logged and resolved.
- Assist with the processing of EDI orders through MAM Autopart.
- Process authorised unlocking requests for locked out parts on MAM Autopart.
- Perform other administration duties as required.
**Essential Requirements**
- Strong IT skills, with daily use of email, Word, and Excel.
- Strong analytical skills and problem-solving experience to understand and resolve administrative errors.
- Excellent telephone manner, strong communication, and customer service skills.
- The ability to build strong working relationships.
- Excellent organisational and time management skills.
- Previous experience in admin support, query investigation, and issues analysis.
- Knowledge of MAM Autopart is beneficial but not essential.
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