Key Account Coordinator

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Alliance Automotive Group UK Full time
Key Account Coordinator Job Description

We are seeking a highly organized and detail-oriented Key Account Coordinator to join our team at Alliance Automotive Group UK. As a Key Account Coordinator, you will play a crucial role in supporting our Key Accounts team, ensuring the smooth administration of our key account customers.

Responsibilities:
  • Support the Key Accounts Team in ensuring administrative activities meet key account trading agreements
  • Liaise between customers' central admin and procurement teams and our own subsidiary network to deliver commercial agreements
  • Investigate and resolve pricing, invoice, and returns queries through liaison with customers and service network teams
  • Manage the retrieval and provision of PODs and POCs to reconcile customer accounts and facilitate timely account settlement
  • Ensure the Key Accounts Portal system is up to date and missing information is chased
  • Liaise with the credit control team to ensure customer accounts payment queries are logged and resolved
  • Assist with the processing of EDI orders through MAM Autopart
  • Process authorised unlocking requests for locked out parts on MAM Autopart
Requirements:
  • Strong IT skills, with daily use of email, Word, and Excel
  • Strong analytical skills and problem-solving experience to understand and resolve administrative errors
  • Excellent telephone manner, strong communication, and customer service skills
  • The ability to build strong working relationships
  • Excellent organisational and time management skills
  • Previous experience with admin support, query investigation, and issues analysis
  • Knowledge of MAM Autopart beneficial but not essential


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