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Customer Service Representative

1 month ago

Abingdon, Oxfordshire, United Kingdom UPS Full time
Job Description:

UPS is seeking a skilled and customer-focused individual to join our team as a Saturday Clerk. As a key member of our operations team, you will be responsible for providing exceptional customer service and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Field customer concerns and queries in a friendly and approachable manner
  • Liaise with customers, drivers, and internal departments to resolve any issues
  • Take phone calls and provide a warm welcome to customers on reception
  • Perform a range of general administrative duties using various UPS systems
Requirements:
  • Excellent customer service and problem-solving skills
  • Basic knowledge of Windows applications
  • An excellent telephone manner
  • The ability to work well under pressure, often to strict deadlines
  • The flexibility to cope with changing duties and priorities, often at short notice
What We Offer:
  • A competitive salary of £11.44 per hour
  • A company pension scheme, discounts at major retailers, and many more benefits
  • Full training to help you perform at your best
  • Opportunities to progress, thanks to our promotion from within policy

At UPS, we are committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunities employer and welcome applications from diverse candidates.