Customer Service Representative

2 weeks ago

Abingdon, Oxfordshire, United Kingdom OXFORDSHIRE COUNTY COUNCIL Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Care Assistant. As a key member of our Oxfordshire Library Service, you will play a vital role in delivering exceptional customer service to our library users.

Key Responsibilities
  • Provide excellent customer service to library users, responding to queries and resolving issues in a timely and professional manner.
  • Work closely with library staff to ensure a seamless customer experience, including assisting with events and activities.
  • Develop and maintain knowledge of library services and resources, providing accurate information to customers.
  • Perform administrative tasks, including data entry and record-keeping, to support the efficient operation of the library.
  • Contribute to the development of library programs and services, working collaboratively with colleagues to identify customer needs and preferences.
What We Offer

We offer a range of benefits, including a generous holiday allowance, flexible working arrangements, and access to training and development opportunities. Our commitment to equality, diversity, and inclusion ensures that all employees feel valued and supported in their roles.

Why Join Us?

Oxfordshire County Council is a Disability Confident employer, guaranteeing an interview for disabled applicants who meet the essential criteria for the role. We are also committed to supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

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