Tenant Services Officer

4 days ago


Crawley, West Sussex, United Kingdom Austin Fraser Full time
Housing Solutions Expert: Make a Difference in People's Lives

We are a forward-thinking organisation dedicated to providing innovative, creative, full-service home solutions. As a Housing Solutions Expert, you will play a crucial role in our team, focusing on tenant sign-ups, support, and housing management, ensuring timely interviews and risk assessments with prospective clients.

Your key responsibilities will include assisting tenants with Housing Benefit claims and accessing relevant benefits, while collaborating with external agencies to meet tenants' broader needs.

The ideal candidate will have excellent communication and interpersonal skills, as well as basic IT skills. A full clean UK Driving License is preferred but not required.

You will lead on Anti-Social Behaviour (ASB) cases, prioritising high-risk situations, and managing communications among all parties involved. Your role will also involve contributing to service improvement by ensuring compliance with ASB policy and legislation.

Our Benefits:

  • Estimated Salary: £25,000 per annum
  • Competitive company pension plan
  • Employee referral scheme
  • Discount platform on favourite brands and services
  • Paid sick allowance
  • Generous 33 days of annual leave allowance

We are committed to creating a diverse and inclusive work environment where everyone feels valued, respected, and empowered to reach their full potential.



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