Tenant Services Coordinator

1 day ago


Crawley, West Sussex, United Kingdom Austin Fraser Full time

Are you passionate about making a positive impact in the lives of others?

We are seeking an experienced Tenant Services Coordinator to join our team, who will be responsible for supporting our tenants and providing them with the necessary resources to thrive.

This role involves ensuring timely interviews and risk assessments with prospective clients, assisting tenants with Housing Benefit claims, and collaborating with external agencies to meet tenants' broader needs. The ideal candidate will have a strong understanding of housing legislation and experience working in housing and providing services to social housing residents.

You will possess excellent communication and interpersonal skills, with the ability to build strong partnerships with agencies such as social services, police, and local authority. As a key member of our team, you will contribute to service improvement by ensuring compliance with Anti-Social Behaviour (ASB) policy and legislation.

Key Responsibilities:

  • Assist tenants with Housing Benefit claims and access relevant benefits
  • Collaborate with external agencies to meet tenants' broader needs
  • Manage Anti-Social Behaviour (ASB) cases, prioritizing high-risk situations
  • Contribute to service improvement by ensuring compliance with ASB policy and legislation

Benefits:

  • Health benefits package
  • Company events
  • Generous annual leave allowance
  • Paid sick allowance
Estimated Salary: £24,000 - £31,000 per annum

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