Assistant Food and Beverage Operations Manager
1 month ago
Metropolitan Gaming Group is a leading gaming and leisure brand that offers exceptional experiences to its guests. We are seeking an experienced Assistant Food and Beverage Manager to join our team.
Job Summary:The Assistant Food and Beverage Manager will support the Food and Beverage Manager in achieving the highest possible standards of customer service and profitability. The successful candidate will be responsible for making recommendations and planning for changes to product, experience, and service standards to maximize customer satisfaction.
Main Responsibilities:- Support the Food and Beverage Manager in ensuring that Food and Beverage departments and personnel are operating in such a manner as to maximize revenues and control costs.
- Supervise and organize all Food and Beverage employees, facilities, equipment, and raw materials to ensure the highest standards of product preparation, presentation, and service are achieved.
- Ensure that all Food and Beverage staff have the training, equipment, facilities, and resources to properly complete their duties.
- Provide and ensure staff provide outstanding customer service and guest relations at all times.
- Make recommendations to senior management on any and all aspects of the Club that could improve Guest Satisfaction.
- Responsible for the selection, recruitment, training, appraisal, motivation, coaching, and counseling of Food and Beverage staff members.
- Comply with all accounting, control, and financial procedures as required by the company to safeguard stocks, monies, and facilities.
- Foster outstanding coordination and communication with all Departments throughout the club to ensure guest experience is optimized.
- An innovator and entrepreneur who understands Service.
- Experienced in managing large, fast-paced, multi-faceted operations.
- Experienced in management of staff.
- Excellent organizational skills.
- Personal Licence Holder.
- A good knowledge of service standards relating to all aspects of the service of food, wines, alcoholic, and non-alcoholic drinks and beverages.
- Very comfortable when communicating with guests and fellow employees both verbally and in writing and in making presentations to senior management.
- A great sense of humor.
- A great organizer, good persuader, great salesperson.
- Positive and upbeat attitude.
- A high level of personal integrity.
- A strong work ethic with a passion for exceeding expectations.
- Show respect and appreciation to all.
- Encourage and contribute toward a culture that supports everyone to be the best that they can be.
- Hourly wage + Service Charge + Salary Enhancement From Midnight + Paid overtime.
- 50% off food and beverages in all of our UK venues.
- Extensive Rewards platform: discounts on travel, retail, hospitality, health, and much more.
- Company Sick Pay.
- Company Pension.
- Life Assurance.
- Refer a friend incentives.
- Financial advice services.
- Employee health and wellbeing services.
- Virtual GP Services.
- Season Ticket Loans.
- Employee assistance programme: A confidential helpline providing 24/7 advice and counseling.
- Cycle to work scheme.
Please note that you must be aged 18 or above and have the right to work in the UK.
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