Multitask Crisis Manager

5 days ago


Great Notley, United Kingdom Mountain Healthcare Limited Full time

About Mountain Healthcare Limited

We are an innovative and market-leading organisation that provides holistic support and forensic services across the country.

This is a perfect opportunity for a compassionate person with a desire to help others at the greatest time of need. Our 24/7 contact centre in Braintree is looking for skilled Emergency Call Handlers who can work well under pressure and multitask effectively.

The role involves providing support for people affected by sexual assault and rape, working with professionals such as Police and Social Services to arrange forensic examinations at one of our Sexual Assault Referral Centre's.

As an Emergency Call Handler, you will be responsible for managing calls efficiently, applying telephone triage skills, and ensuring that all parties receive the necessary support and care.

In return, we offer:

  • A competitive salary of approximately £18,000 - £20,000 per annum, depending on experience.
  • An enhanced sickness pay scheme.
  • Enhanced benefits package.

Key Requirements:

  • Excellent telephone and customer service skills.
  • Understanding of telephone triage principles.
  • Previous experience as a Call Handler or in a similar role.

Pre-employment checks will include Enhanced DBS checks, two satisfactory references, and Police vetting NVVP Level 2 checks.



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