Dedicated Forensic Support Coordinator
3 weeks ago
This is a challenging and rewarding role within Mountain Healthcare Limited, working as an Emergency Call Handler in our 24/7 contact centre based in Braintree.
We are looking for a compassionate and dedicated individual with excellent communication skills to provide support for people affected by sexual assault and rape. You will work closely with professionals such as Police and Social Services to arrange forensic examinations at one of our Sexual Assault Referral Centres.
About the RoleThis is an ideal opportunity for someone who wants to make a difference in their career. As an Emergency Call Handler, you will be responsible for providing initial support and guidance to individuals in crisis, using your active listening skills and empathy to de-escalate situations.
You will work in a fast-paced environment, handling multiple calls simultaneously and prioritizing tasks effectively to meet performance targets. Your strong interpersonal skills and ability to build rapport with colleagues will be essential in this role.
Required Skills and Qualifications- Excellent communication and interpersonal skills
- Able to work under pressure and manage conflicting demands on time and resources
- Demonstrates sensitivity to the needs of individuals and groups
- Active team player with a mature and professional approach to work
- Minimum of 3 GCSEs at grade C or above or equivalent
- Evidence of undertaking additional skills training, willingness to develop further
- Estimated salary: £22,000 - £25,000 per annum
- Enhanced sickness pay scheme
- Enhanced Maternity Pay after 1 year's service
- Well-being programme
- Advanced rota planning for better work-life balance
- 6 weeks annual leave
- Pension Scheme
- Bonus Scheme
- Life Assurance
- Employee Assistant Programme
- Long Service/Team of the Month Awards
- A range of accredited and CPD training courses and masterclasses
- Funding for higher education courses after one year's service
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