Customer Success Delivery Manager

7 days ago


London, Greater London, United Kingdom Swoop Funding Full time
Swoop Funding Overview

Swoop Funding is an exciting, fast-growing fintech platform connecting SMEs to funding solutions through debt, equity finance, and grants. Our mission is to take the stress out of financing for SMEs by leveraging core data points and financial information to help business owners understand the marketplace and uncover the best funding and saving solutions for their businesses.

As a CUSTOMER SUCCESS DELIVERY MANAGER, you will play a critical role in helping our accountant partners achieve their goals while strengthening their relationship with Swoop. Your key responsibilities will include:

  • Serve as a trusted advisor for customers, ensuring they feel supported and understand how to make the most of our platform.
  • Develop commercial acumen with the ability to identify upsell opportunities and confidently introduce new products.
  • Collaborate with internal teams (sales, support, operations) to resolve issues and optimize the customer experience.

We are committed to providing a comprehensive benefits package, including a competitive salary of £40,000 base salary with OTE £52,000+ and 25 days holiday per year increasing to 26 days after one year's service.



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