Council Tax and Benefits Administrator

4 weeks ago


Basildon, Essex, United Kingdom Empro Consultants Full time

We are seeking a skilled Council Tax and Benefits Administrator to join our team at Empro Consultants. The successful candidate will be responsible for administering all aspects of Council Tax billing, up to and including the issue of the bill and Housing Benefit and Local Council Tax Support assessment, ensuring a high standard of quality and accuracy of work.

The ideal candidate will have demonstrable experience of working in a benefits section or in a similar environment dealing with income-related assessments, as well as a good working knowledge of Council Tax and Housing Benefits law and procedures. They will also possess excellent customer/public contact skills, with the ability to communicate effectively with customers and provide clear explanations of decisions.

The successful candidate will be responsible for:

  • Day-to-day administration of Council Tax billing and benefits processes, whilst seeking to promote efficiency and continuous improvement
  • Interpretation of Council Tax and Benefits legislation, ensuring that processes and decisions apply in accordance with law and policy guidelines
  • Administering the Local Council Tax Support Scheme in accordance with local policy and guidelines
  • Responding to requests from customers for clarification of decisions, providing statements of reasons, correcting any errors discovered and reconsidering any decisions where appropriate

The successful candidate will bring a high level of accuracy and attention to detail to their work, as well as excellent communication and interpersonal skills. If you are a motivated and organized individual with a passion for delivering excellent customer service, we would love to hear from you.



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