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Revenues Officer

1 month ago

Basildon, Essex, United Kingdom Novax Recruitment Ltd Full time

Job Title: Revenues Officer - Council Tax Specialist

Job Summary: We are seeking a skilled Revenues Officer to join our team at Novax Recruitment Ltd. The successful candidate will be responsible for working within the Council Tax Recovery team, taking incoming recovery calls, and communicating with taxpayers to identify occupiers and owners for liabilities.

Key Responsibilities:

  • Take incoming recovery calls from Council Tax charge payers and set up special payment arrangements.
  • Communicate with taxpayers and other interested persons to identify occupiers, owners for liabilities, discounts, and disregards.
  • Serve legal notices and invoices for all debt types, implementing payment agreements, and take appropriate action for collection and recovery.
  • Maintain knowledge of Council Tax and Benefits legislation, including debt collection, enforcement, and insolvency law.
  • Identify cases of hardship or other circumstances where a debt may be irrecoverable and make recommendations for write-offs, referring debtors to local welfare benefits and debt counselling groups.

Requirements:

  • Demonstrable experience of working in a recovery section or in a similar environment dealing with the collection of various debt types.
  • A good working knowledge of Council Tax and NNDR law and procedures.
  • Experience of customer/public contact demonstrating good communication and interpersonal skills.
  • Experience of accurately maintaining and interpreting personal and financial data.
  • Experience of using office information systems, specifically CIVICA.

How to Apply: Please submit your application via the contact details provided, and you will be contacted with further information about this opportunity.