Senior Account Manager

4 weeks ago


Basildon, Essex, United Kingdom Adore Recruitment Full time

Job Title: Senior Account Manager - International Shipping/Logistics Professional

Job Type: Permanent/Full-time (1 day WFH)

Our client is dedicated to making global logistics as easy and streamlined as possible, offering a range of services across all modes of transport. Founded in 2009, they provide high levels of customer service to clients importing goods from Asia to the UK via sea and air.

As the Senior Account Manager, you will work closely with the Head of Customer Experience and the team to deliver exceptional service. Your primary responsibility will be driving commercial growth in line with company targets. This role involves both office and remote work.

Key Responsibilities:

  • Manage key accounts within the existing sales and account management team.
  • Support profitable revenue growth within designated customer portfolios.
  • Collaborate with the existing team and other business units to improve service delivery.
  • Provide top-tier customer service, prioritizing customer needs.
  • Deliver outstanding customer experiences, regularly presenting feedback to relevant teams.

Requirements:

  • Minimum of 3 years in account management, ideally within Shipping/managing online retail customers.
  • Demonstrated success in sales and growth within customer profiles.
  • Customer Service Skills: Strong ability to deliver exceptional customer service.
  • High business and commercial acumen with the ability to collaborate effectively with the sales team and provide excellent customer support.
  • Ability to react swiftly to competitor threats and build strong customer relationships to maximize revenue opportunities.

What We Offer:

  • Free gym membership.
  • Private medical care.
  • Employer pension contribution.
  • Company events.
  • Employee of the month awards.


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