IT Account Director

4 weeks ago


Doncaster, Doncaster, United Kingdom Andy File Associates Ltd Full time

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent position.

Our client is a leading Managed Services Provider (MSP) committed to delivering top-notch IT solutions and support to their clients. They cover everything from Desktop IT Support, leading Cyber Security Solutions, Cloud Services, IT & Infrastructure Installations, and more.

Job Summary:

The Account Manager will be responsible for managing client relationships, ensuring client satisfaction, and identifying opportunities for business growth within existing accounts and new business.

Key Responsibilities:

  1. Serve as the main point of contact for assigned clients, addressing their needs and ensuring their satisfaction with current services.
  2. Identify and pursue opportunities to upsell and cross-sell additional services to existing clients.
  3. Conduct regular check-ins and review meetings with clients to discuss their IT needs and performance.
  4. Collaborate with the sales team to develop proposals and present new solutions to clients.
  5. Monitor client accounts to identify and mitigate potential risks.
  6. Prepare regular reports on account status, including key metrics, client feedback, and service performance.
  7. Analyse client data to provide insights and recommendations for improving service delivery and client satisfaction.

Requirements:

  1. Previous experience in account management within the IT Sector.
  2. Proven track record of managing and growing client accounts.
  3. Customer-centric mindset with a passion for delivering exceptional service.
  4. Highly organized and able to manage multiple accounts and projects simultaneously.
  5. A Full UK Driving licence is required as some travel will be required in this role.

Benefits:

  1. Competitive salary and commission structure.
  2. Comprehensive health, dental cover after 2 years' service.
  3. 20 days Annual leave + Bank holiday.
  4. Your Birthday off +2 duvet days.
  5. Hybrid working.


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