IT Account Director
4 weeks ago
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent position.
Our client is a leading Managed Services Provider (MSP) committed to delivering top-notch IT solutions and support to their clients. They cover everything from Desktop IT Support, leading Cyber Security Solutions, Cloud Services, IT & Infrastructure Installations, and more.
Job Summary:
The Account Manager will be responsible for managing client relationships, ensuring client satisfaction, and identifying opportunities for business growth within existing accounts and new business.
Key Responsibilities:
- Serve as the main point of contact for assigned clients, addressing their needs and ensuring their satisfaction with current services.
- Identify and pursue opportunities to upsell and cross-sell additional services to existing clients.
- Conduct regular check-ins and review meetings with clients to discuss their IT needs and performance.
- Collaborate with the sales team to develop proposals and present new solutions to clients.
- Monitor client accounts to identify and mitigate potential risks.
- Prepare regular reports on account status, including key metrics, client feedback, and service performance.
- Analyse client data to provide insights and recommendations for improving service delivery and client satisfaction.
Requirements:
- Previous experience in account management within the IT Sector.
- Proven track record of managing and growing client accounts.
- Customer-centric mindset with a passion for delivering exceptional service.
- Highly organized and able to manage multiple accounts and projects simultaneously.
- A Full UK Driving licence is required as some travel will be required in this role.
Benefits:
- Competitive salary and commission structure.
- Comprehensive health, dental cover after 2 years' service.
- 20 days Annual leave + Bank holiday.
- Your Birthday off +2 duvet days.
- Hybrid working.
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