Private Patient Account Manager

7 days ago


Doncaster, Doncaster, United Kingdom Ramsay Health Care UK Operations Limited Full time

Job Summary



We are seeking a highly motivated and experienced Private Patient Account Manager to drive sales and grow our private patient segment. The ideal candidate will possess a strong sales background, excellent communication skills, and a passion for delivering top-notch healthcare solutions.



Main Duties of the Job



The successful person in this role will liaise with self-pay and medically insured patients, local hospital teams, Consultants and Medical Secretaries to grow private patient admissions.



About Us



Park Hill Hospital is part of Ramsay Health Care UK, a leading provider of independent hospital services in England. We are committed to delivering exceptional patient care and are seeking a highly motivated and experienced Private Patient Account Manager to join our team.



Responsibilities




  • Develop and deliver a business development/growth strategy for increasing revenue generation from self-pay and insured customers in line with the hospital's business plan and corporate objectives.
  • Understand, track, and influence the pipeline of private incoming enquiries and their conversion to initial outpatient appointment through a variety of methods.
  • Maximise conversion from outpatient appointment to procedure/admit through a variety of methods.
  • Use tools and reporting provided to regularly review activity and revenue forecasting and tracking.
  • Support Consultant appointment capacity being fully utilised by working with the SLT and attendance at key activity review meetings.
  • Work effectively with the Hospital Director, wider SLT and Business Relations Manager to identify new business opportunities and develop existing services to drive growth in line with hospital business plan and corporate initiatives.
  • Work effectively with your site Business Relations Manager in a joined-up approach to delivering budgeted targets.
  • Ensure private patients and key stakeholders' contractual requirements are met and we are delivering a consistently outstanding service, conducive to growth and in line with the Customer Value proposition. Consistently reviewing customer feedback to improve.
  • Build and maintain excellent relationships with consultants and all internal and external stakeholders in order to maximise opportunities and encourage loyalty.
  • Understand PMI networks and consultant inclusion.
  • Provide effective leadership to Private Patient Co-ordinators (where in place).
  • Utilise the Brandhub platform to update and maintain all templated toolkits.


About Us



Ramsay Health Care UK is a global hospital group with over 50 years' experience. We are a leading provider of independent hospital services in England and are committed to delivering exceptional patient care.



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