Mental Health Crisis Care Lead

1 month ago


Norwich, Norfolk, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time
Job Description

A fulfilling opportunity has arisen for a skilled and compassionate Senior Crisis Care Practitioner to join the Norfolk 111 Mental Health Option Team at the Norfolk & Suffolk Foundation NHS Trust.

About the Role

We are recruiting Band 6 Senior Crisis Care Practitioners to support our helpline from our Norwich base, providing urgent mental health support to individuals of all ages in Norfolk. As a valued member of our team, you will be responsible for answering calls from service users and professionals, triaging and assessing over the phone, and providing safety planning and documentation.

Main Responsibilities
  • Answering calls from Service Users and professionals
  • Triaging and assessing over the phone
  • Safety Planning
  • Documentation of the above including referrals, notes, and referrals to other teams
  • Liaison with other professionals and teams
  • On occasion, creating formulations and plans for regular callers
  • Taking lead/champion subjects such as: Learning Disability, Youth, Drug & Alcohol, Perinatal, etc.
  • Shadowing other teams where appropriate/possible
  • Brief intervention over the phone where appropriate
  • Quality Improvement

In addition to these responsibilities, you will also have the opportunity to co-coordinate shifts, provide clinical oversight and support to practitioners, and participate in teaching and training opportunities.

Person Specification

To be successful in this role, you must possess a Nursing degree or equivalent qualification, along with ongoing professional development working towards degree level. You should also have higher-degree or postgraduate certification in a relevant clinical or therapeutic practice area.

Essential requirements include experience in demonstrating an appropriate level of knowledge of mental health practice, effective risk assessment and management, and experience in supporting service development.

Benefits and Salary

This is a rewarding opportunity with a competitive salary range estimated at £35,000-£45,000 per annum, depending on experience. As a valued member of our team, you will enjoy a comprehensive benefits package, including access to training and development opportunities, a supportive work environment, and the chance to make a positive impact on the lives of those in need.

We would welcome applicants who share our commitment to delivering high-quality care and services, and who possess the skills, qualifications, and experience required for this challenging yet rewarding role.



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