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Customer Service Representative

2 months ago

Chiswick, United Kingdom Young Living Europe Ltd Full time

Job Title: Customer Service Advisor

Job Summary:

Young Living Europe Ltd is seeking a highly skilled and customer-focused Customer Service Advisor to join our EMEA customer service team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our European customers, primarily those based in the Croatian speaking markets, and ensuring inquiries are dealt with in a prompt and professional manner.

Key Responsibilities:

  • Communicate with all customers (English and Croatian) to provide excellent and accurate service to their requests.
  • Ensure customer service levels are met or exceeded.
  • Show a high level of professionalism with excellent verbal and written skills.
  • Identify problems with customer accounts and/or orders and solve them accordingly.
  • Keep constant communication with your supervisor by reporting issues on behalf of the Leaders.
  • Travel to assigned region to attend conventions, training sessions and meetings, on an as needed basis and as directed by management.
  • Other tasks as assigned by the Customer Service Team Leader.

Person Specification:

  • An advanced level fluency of Croatian communication skills both written and verbal (any other European languages would be a definite advantage).
  • Fluent English communication skills (both written and verbal) and previous experience working in a customer service/call centre environment.
  • Strong customer focus and professional approach.
  • Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions.
  • Ability to work effectively as part of a team.
  • Ability to learn new systems and processes.
  • Works well under pressure and to tight deadlines to meet customer needs.
  • Positive "can do" attitude.

Employee Benefits:

  • Competitive salary.
  • Discretionary performance related bonus.
  • Employer pension scheme contribution 8%.
  • Excellent employee company benefits, including staff shop, gym reimbursement, etc.
  • Private health care insurance.
  • Private dental insurance.
  • 24 days leave (plus public holidays).

Language: English