Automotive Service Director
1 week ago
We are seeking an experienced Service Operations Manager to oversee the service and parts departments, ensuring budgeted labour sales and profits are achieved.
You will manage teams, processes, and departments to run efficiently and to the highest possible standards, providing performance reports and analysis.
Review customer satisfaction scores and drive the service team's performance forward, managing, coaching, motivating, and supporting team members.
Guarantee all aspects of Health and Safety, including waste disposal and environmental requirements and legislations are adhered to.
Key requirements include proven experience as a Service Manager / Aftersales manager in a franchised environment, confidence in managing departments and teams, strong technical knowledge and understanding, excellent communication skills, good problem-solving and identifying solutions, and confident with MS Office.
We are a multi-franchise business representing leading automotive brands, with a culture of innovation, service, and dedication to our customers.
We have been recognised by prestigious accolades, including the Great Place to Work awards consecutively, and have been awarded Best Place to Work for Well-being.
Location: Chiswick Honda & Chiswick MG, Salary: OTE up to £65,000 per annum, Hours: Monday to Friday 08:00 to 18:00, alternate Saturday 08:00 to 13:00, Benefits: 32 days annual leave, holiday allowance increases after 4 years of service, annual leave purchase scheme, your birthday off paid, family-friendly benefits including Life Assurance from day one of joining us.
You may also have experience in the following: Aftersales Manager, Automotive Aftersales, Service Manager, Parts Manager, Aftermarket Manager, Car Dealership After sales, Customer Service Manager, Vehicle Service Operations, Service Department Management, Warranty Claims Service Centre Operations, Customer Satisfaction, Service Team Leadership, Automotive Maintenance, Repair Services, Spare Parts Management, Technical Support, Service Quality Assurance, Service Advisor.
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