Administrative Support Specialist

3 days ago


Quedgeley, Gloucestershire, United Kingdom WCS Group Full time
About the Role

WCS Group is seeking a highly skilled Customer Service Administrator to join our team at our Head Office in Quedgeley. This office-based role offers a competitive salary and a range of benefits, making it an excellent opportunity for career growth and development.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Prior experience in customer-facing roles, preferably in a similar industry, is essential for success in this position.

Responsibilities:
  1. Provide exceptional customer service and support via phone, email, and other communication channels.
  2. Manage data entries in the company CRM system and other relevant software with accuracy and attention to detail.
  3. Collaborate with internal teams to ensure seamless communication and resolve customer concerns promptly.
Benefits:
  • Competitive salary up to £24,000 per annum, dependent on experience.
  • Free parking at our Head Office location.
  • Contributory Royal London Pension scheme.
  • Mental Health & Well-being Scheme to support your overall well-being.
  • Employee Recognition Scheme to acknowledge and reward outstanding contributions.
  • Paid Recommend a Friend Scheme (up to £2000* for successful referrals).
  • Smart Hive Benefits offering tech discounts, retail deals, gym memberships, and financial wellness resources.


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