Customer Service Team Lead

3 days ago


Quedgeley, Gloucestershire, United Kingdom WCS Group Full time
Job Summary

We are seeking an experienced Customer Service Administrator to join our team at WCS Group's Head Office in Quedgeley. As a key member of our customer-facing department, you will be responsible for providing exceptional service and support to our clients.

This office-based role offers a competitive salary up to £24,000 per annum, depending on experience, along with a range of benefits including free parking, Royal London Pension, and Mental Health & Well-being Scheme.

Key Responsibilities:
  • Provide timely and effective customer service via phone, email, and other communication channels.
  • Manage data entries in the company CRM system and other relevant software with accuracy and attention to detail.
  • Collaborate with internal teams to ensure seamless communication and resolve customer concerns promptly.
Requirements:
  • Proven experience in customer-facing roles, preferably in a similar industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Familiarity with computer software and CRM systems is essential.
  • A positive attitude, willingness to learn, and adaptability are crucial for success in this role.
What We Offer:
  • Salary up to £24,000 per annum, dependent on experience.
  • Free parking at our Head Office location.
  • Contributory Royal London Pension scheme.
  • Mental Health & Well-being Scheme to support your overall well-being.
  • Employee Recognition Scheme to acknowledge and reward outstanding contributions.
  • Paid Recommend a Friend Scheme (up to £2000* for successful referrals).
  • Smart Hive Benefits offering tech discounts, retail deals, gym memberships, and financial wellness resources.


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