Customer Service Team Lead
3 days ago
We are seeking an experienced Customer Service Administrator to join our team at WCS Group's Head Office in Quedgeley. As a key member of our customer-facing department, you will be responsible for providing exceptional service and support to our clients.
This office-based role offers a competitive salary up to £24,000 per annum, depending on experience, along with a range of benefits including free parking, Royal London Pension, and Mental Health & Well-being Scheme.
Key Responsibilities:- Provide timely and effective customer service via phone, email, and other communication channels.
- Manage data entries in the company CRM system and other relevant software with accuracy and attention to detail.
- Collaborate with internal teams to ensure seamless communication and resolve customer concerns promptly.
- Proven experience in customer-facing roles, preferably in a similar industry.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Familiarity with computer software and CRM systems is essential.
- A positive attitude, willingness to learn, and adaptability are crucial for success in this role.
- Salary up to £24,000 per annum, dependent on experience.
- Free parking at our Head Office location.
- Contributory Royal London Pension scheme.
- Mental Health & Well-being Scheme to support your overall well-being.
- Employee Recognition Scheme to acknowledge and reward outstanding contributions.
- Paid Recommend a Friend Scheme (up to £2000* for successful referrals).
- Smart Hive Benefits offering tech discounts, retail deals, gym memberships, and financial wellness resources.
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