Customer Service Operations Coordinator
1 week ago
About WCS Group of Companies
WCS Group of companies is a growth business with fantastic opportunities to develop your career. Our company values Sustainability, Trust, Accountability, Respect & Safety.
We are recruiting for a Customer Service Administrator to join our team at our Head Office in Quedgeley. This role is office based, Monday - Friday working 7.5 hours per day between the hours of 8am - 5pm.
Responsibilities:
- Provide excellent customer service and support
- Handle a high volume of phone calls, including both external and internal communications
- Process and manage data in the company CRM system and other relevant software
- Ensure all necessary paperwork is completed accurately and filed correctly
- Maintain customer satisfaction by promptly addressing their concerns and resolving any issues
- Monitor and upload documentation to customer portals as required
Requirements
- Previous experience in a customer service role
- Strong communication and interpersonal skills
- Proficiency in using computer software and CRM systems
- Attention to detail and ability to prioritize tasks effectively
- Positive attitude and willingness to learn
- Ability to work well both independently and in a team environment
Benefits
- A competitive salary of up to £24,000 per annum depending on experience
- Free parking
- Royal London Pension
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Paid Recommend a Friend Scheme (up to £2000* for successful referrals)
- Smart Hive Benefits (Tech Benefits, Retail discounts, Gym discounts, Financial wellbeing & many more)
Career Development Opportunities
We encourage and welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability.
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