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Customer Service Operations Coordinator

1 month ago

Quedgeley, Gloucestershire, United Kingdom WCS Group Full time

About WCS Group of Companies

WCS Group of companies is a growth business with fantastic opportunities to develop your career. Our company values Sustainability, Trust, Accountability, Respect & Safety.

We are recruiting for a Customer Service Administrator to join our team at our Head Office in Quedgeley. This role is office based, Monday - Friday working 7.5 hours per day between the hours of 8am - 5pm.

Responsibilities:

  • Provide excellent customer service and support
  • Handle a high volume of phone calls, including both external and internal communications
  • Process and manage data in the company CRM system and other relevant software
  • Ensure all necessary paperwork is completed accurately and filed correctly
  • Maintain customer satisfaction by promptly addressing their concerns and resolving any issues
  • Monitor and upload documentation to customer portals as required

Requirements

  • Previous experience in a customer service role
  • Strong communication and interpersonal skills
  • Proficiency in using computer software and CRM systems
  • Attention to detail and ability to prioritize tasks effectively
  • Positive attitude and willingness to learn
  • Ability to work well both independently and in a team environment

Benefits

  • A competitive salary of up to £24,000 per annum depending on experience
  • Free parking
  • Royal London Pension
  • Mental Health & Well-being Scheme
  • Employee Recognition Scheme
  • Paid Recommend a Friend Scheme (up to £2000* for successful referrals)
  • Smart Hive Benefits (Tech Benefits, Retail discounts, Gym discounts, Financial wellbeing & many more)

Career Development Opportunities

We encourage and welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability.