Key Account Manager
2 months ago
As a Key Account Manager at Reed Exhibitions Limited Company, your role is crucial in driving sales and building strong relationships with our Tier One customers for our shows, Aircraft Interiors and World Travel Catering and Onboard Services. Your primary objective is understanding their unique needs and challenges and providing tailored solutions delivering exceptional value. By focusing on value-based selling, you play an instrumental role in helping our customers achieve their business objectives through our world-class events and market-leading digital tools. Moreover, you set a high standard of Sales Excellence across the sales community, leading and influencing the business and building a culture of best practices within your peer group.
Responsibilities- Develop and execute comprehensive sales plans, exceeding revenue targets across all revenue lines. We require double-digit year-on-year growth on our key accounts.
- Regular face-to-face client visits are essential for maintaining strong relationships and ensuring client satisfaction.
- Acquire a thorough understanding of key customer needs and requirements.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Serve as the link of communication between key customers and internal teams.
- Resolve any customer issues and problems efficiently to maintain trust.
- Play an integral part in generating new sales and turning them into long-lasting relationships.
- Prepare regular reports of progress and forecasts to stakeholders using key account metrics.
- Utilize market-leading data to represent to clients the value of participating in events and increasing investment.
- Tailor product packages to meet your client's specific objectives, offering event participation, market-leading digital products, and sponsorship & branding opportunities designed to help your client achieve their goals.
- Stay ahead of future trends and emerging technologies to represent Reed Exhibitions Limited Company confidently at industry events.
- At your core, you are a team player. With strong communication skills, you are committed to being part of an inclusive and safe environment.
- You understand the importance of working across functions, including operations, marketing, finance, and brand leadership, to deliver exceptional customer value.
- Naturally engaging, you work productively with our global teams, including the International Sales Group and RXPH.
- You ensure compliance with company policies and applicable regulations in all sales activities and promote ethical business practices within and across teams.
- Must have a team-oriented approach with a collaborative mindset towards sales.
- It is essential to have a growth mindset and be willing to take appropriate risks, fail fast, and learn from failures.
- The candidate should have experience working within an international ecosystem and across cultures.
- Proven ability to build a vast network of influencers.
- The candidate should be able to adapt and thrive in a fast-paced sales environment.
- Excellent communication skills with strong creative skills in presenting and socializing information.
- Entrepreneurial and highly organized, with a proven ability to prioritize and manage own time.
- High emotional intelligence levels and skilled in building relationships.
- Demonstrated ability to progress the sales process using consultative skills.
- Proven track record in sales and management.
- Experience working in a highly competitive, dynamic marketplace.
- Experience within the aerospace industry is a must.
- Exhibition/Media sales experience is desirable.
- Proven experience as a key account manager.
- Ability in problem-solving and negotiation.
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Well-being programs.
- Life assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
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