Operational Performance Analyst

5 days ago

London, Greater London, United Kingdom ISS Facility Services Full time
About the Role

We are seeking a highly skilled Data Analyst and Business Intelligence Lead to join our team at ISS Facility Services. As a key member of our Operations Team, you will play a pivotal role in developing and maintaining data analytics to report operational performance and drive business growth.

Key Responsibilities
  • Develop and maintain data analytics to report operational performance and embed the use of insights to enhance and shape our services.
  • Lead all analytical and reporting activities for the account, working closely with the ISS Business Insights team to manage the production and distribution of contract performance information reports.
  • Support project implementation across the account, assessing the impact of change on systems data and existing reporting mechanisms.
  • Coach site staff to maintain data integrity and steer reporting from operational channels.
  • Deliver high-quality analysis and reports to stakeholders, using tools such as Tableau and PowerBI.
Requirements
  • Proven track record in championing data integrity and knowledge of data visualization best practices.
  • Excellent communication skills and ability to deliver consistently high-quality work to deadlines.
  • Proficient in the use of reporting tools, including Tableau and PowerBI, and expert user of Office 365.
About ISS Facility Services

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and are committed to doing business the right way, taking our corporate responsibility very seriously.

We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

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