Front of House Team Lead

4 weeks ago


Darlington, Darlington, United Kingdom Mercure Darlington Kings Hotel Full time

About the Role

We are seeking a skilled Front of House Supervisor to join our team at Mercure Darlington Kings Hotel. As a Front of House Supervisor, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.

Key Responsibilities

  • Supervise all aspects of Front of House operations, including reception, concierge, and guest services.
  • Ensure that all brand standards are met and that our guests receive a warm and welcoming experience.
  • Support the department manager in coordinating the effective delivery of high-quality customer services.
  • Drive profit from the business by focusing on quality and ensuring that all opportunities are maximized.

About You

To be successful in this role, you will need to have previous relevant hotel experience and excellent leadership skills. You will also need to be flexible, have a hands-on approach, and have fantastic interpersonal skills. You will be an excellent team player and have the ability to meet targets.

What We Offer

We offer a range of benefits, including access to our financial wellbeing platform, discounted hotel stays, and 50% off food and beverage. We also offer development opportunities, including apprenticeship opportunities and our development programmes.



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