Front of House Team Leader
4 weeks ago
About the Role
We are seeking a skilled Front of House Supervisor to join our team at Mercure Darlington Kings Hotel. As a Front of House Supervisor, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.
Key Responsibilities
- Supervise and coordinate the effective delivery of high-quality customer services
- Ensure that all brand standards are met and maintained
- Proactively resolve any challenges that may arise and provide excellent customer service
- Support the department manager in coordinating the effective delivery of high-quality customer services
- Drive profit from the business by focusing on quality and customer satisfaction
About You
To be successful in this role, you will need to have previous relevant hotel experience and excellent leadership skills. You will also need to have excellent interpersonal and customer relation skills, be an excellent team player, and have the ability to meet targets.
What We Offer
We offer a range of benefits, including access to our financial wellbeing platform, discounted hotel stays, and development opportunities. We are a family-owned business with family values at our core, and we are committed to providing a supportive and inclusive work environment.
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