Front of House Assistant

5 days ago

Darlington, Darlington, United Kingdom Bannatyne Full time

Job Title: Front of House Assistant

About the Role:

We are seeking a friendly and professional Front of House Assistant to join our team at Bannatyne. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere, ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Greet and welcome guests with a friendly and professional demeanor.
  • Deal with emails, phone calls, and face-to-face queries in a timely and efficient manner.
  • Prepare and serve a variety of beverages and light snacks efficiently, if applicable.
  • Manage spa bookings and appointments, ensuring a smooth scheduling process.
  • Handle guest inquiries, providing information about spa services, treatments, and products.
  • Process payments and manage the reception area efficiently.
  • Assist with the promotion of spa services, special offers, and retail products.
  • Ensure the reception area is clean, tidy, and inviting at all times.
  • Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
  • Ensure all visitors to the site are logged correctly, including contractors and guest passes.
  • Undertake all relevant training required for the role.

Requirements:

  • Strong interpersonal and communication skills, with a customer-focused attitude.
  • A genuine passion for health, wellness, and customer service.
  • Excellent organizational skills and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.

Desirable Qualifications:

  • Proven experience in a receptionist or customer service role, preferably in the hospitality industry.
  • Proficiency in using booking systems and basic computer skills.

About Bannatyne:

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you will be part of a team dedicated to making a difference in people's lives. You will work in a serene environment, surrounded by a team passionate about delivering exceptional customer service.

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