Sales Representative

2 weeks ago


Crawley, West Sussex, United Kingdom Jo Malone London Full time

We are seeking a highly skilled Fragrance Expert to join our team at Jo Malone London.

As a Fragrance Expert, you will be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, corporate clients, and media contacts.

Creativity is our day-to-day. From the signature Hand and Arm massage to hosting consultations where you will help bottle some precious memories for passengers.

The primary responsibility is to provide outstanding customer service to each customer and deliver on service goals.

About the Role

This exciting opportunity will see you working within one of the most dynamic retail environments in Travel Retail at Gatwick Airport, as part of our partnership with World Duty Free.

You will have the chance to make a real impact, delivering exceptional service to visitors from around the world and driving sales through your passion for fragrance and exceptional customer service skills.

Your Key Responsibilities

  • Maintain the store environment, operations, stock management, on-counter events, assisting with opening and closing of the Boutique and housekeeping duties.
  • Deliver on service goals by providing outstanding customer service to each customer.
  • Understand individual sales and service goals.

Your Ideal Candidate

Warm, kind, and friendly, with a can-do attitude.

Passionate for service and storytelling while being adaptable and versatile, gracious, intelligent, smart, and having a groomed, clean, and crisp image.

Able to provide inspirational, authentic, and personalized customer service.

Ability to work retail hours including early shifts, late shifts, and weekends in a fast-paced work environment.

About Us

JMOL prides itself on its unique culture of kindness and creativity, offering a happy working environment where friendships are made, and careers are built.

We offer an estimated salary range of £25,000 - £35,000 per annum, depending on experience.

Please note that all candidates must obtain an Airside pass to work in this role and have a satisfactory security clearance from the relevant airport authority and CRC check.


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