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Customer Service Representative
2 months ago
Estimated Salary: £24,000 - £26,000 per year
We are seeking a highly skilled and organized individual to join our dynamic team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for ensuring smooth processes, building strong relationships, and delivering exceptional service to our customers.
Responsibilities:
- Source, purchase, and manage requirements of the business, ensuring timely delivery and exceptional quality.
- Prepare and submit accurate and competitive quotations to potential customers.
- Respond to customer inquiries promptly and provide exceptional customer service throughout the sales process.
- Develop strong relationships with suppliers, customers, and internal stakeholders, fostering collaboration and ensuring the best value for our clients.
- Negotiate with suppliers to secure the best possible terms, ensuring cost-effective solutions for our customers.
- Maintain accurate and regular status reports on activities, providing updates to the sales team and management.
- Troubleshoot any customer issues that arise and collaborate with the team to find appropriate solutions.
Requirements:
- Proven experience in Customer Service or administrative role keen to learn and grow with a Company.
- Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Proficiency in MS Office Suite and CRM software.
- A valid driver's licence and ability to travel when necessary.