Customer Service Representative

2 days ago


Crawley, West Sussex, United Kingdom CV-Library Full time
Job Title: Customer Service Representative

Estimated Salary: £24,000 - £26,000 per year

We are seeking a highly skilled and organized individual to join our dynamic team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for ensuring smooth processes, building strong relationships, and delivering exceptional service to our customers.

Responsibilities:

  • Source, purchase, and manage requirements of the business, ensuring timely delivery and exceptional quality.
  • Prepare and submit accurate and competitive quotations to potential customers.
  • Respond to customer inquiries promptly and provide exceptional customer service throughout the sales process.
  • Develop strong relationships with suppliers, customers, and internal stakeholders, fostering collaboration and ensuring the best value for our clients.
  • Negotiate with suppliers to secure the best possible terms, ensuring cost-effective solutions for our customers.
  • Maintain accurate and regular status reports on activities, providing updates to the sales team and management.
  • Troubleshoot any customer issues that arise and collaborate with the team to find appropriate solutions.

Requirements:

  • Proven experience in Customer Service or administrative role keen to learn and grow with a Company.
  • Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Proficiency in MS Office Suite and CRM software.
  • A valid driver's licence and ability to travel when necessary.


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