Technical Service Representative

2 days ago


Crawley, West Sussex, United Kingdom Dandara Full time £30,000 - £45,000

We are seeking a skilled Technical Service Representative to join our team at Dandara. As a Technical Service Representative, you will be responsible for ensuring that our homeowners receive high-quality care and attention to detail in resolving any post-completion issues.

About the Role:
  • You will work closely with our Customer Care Manager to complete and coordinate any necessary remedial work, ensuring homeowners' needs are met efficiently and with professionalism.
Your Responsibilities:
  1. Carry out inspections and minor repair works in homeowners' properties, ensuring all tasks are completed to the highest standards.
  2. Be the on-site representative for homeowner concerns, addressing any issues promptly and with attention to detail.
  3. Coordinate and liaise with contractors and the construction team for larger remedial works, ensuring smooth communication and resolution.
  4. Manage and schedule appointments with homeowners, contractors, and the site team.
  5. Provide regular updates to homeowners on the status of their reported issues and follow up to ensure complete satisfaction.
  6. Keep detailed records of all works carried out and communicate regularly with the Customer Care Manager to address recurring issues.
  7. Handle any escalated matters with professionalism, ensuring excellent customer service at all times.
  8. Assist with ensuring that all properties meet our high standards and comply with building regulations.

This role is perfect for someone with proven experience in a technician or trades-based role, ideally within the construction, property, or new homes sector. You will have strong organisational skills with the ability to manage multiple tasks and deadlines.



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