Customer Experience Manager

7 days ago


Cambridgeshire and Peterborough, United Kingdom Course Full time
Customer Experience Transformation

At Vanquis Banking Group plc, we are seeking a highly skilled Customer Experience Manager to lead the development and implementation of a Group-wide customer communications strategy. This role is critical in transforming our business into a truly customer-centric organization.

As a key member of our team, you will be responsible for:
  • Developing and implementing a comprehensive customer communications strategy that aligns with Consumer Duty obligations.
  • Collaborating with stakeholders across the organization to understand, measure, and improve all aspects of the customer experience throughout the customer communications lifecycle.
  • Establishing a Group-wide Vulnerable Customers communications strategy, implementing it, and measuring outcomes to ensure vulnerable customers are treated fairly and appropriately.

Key requirements for this role include:
  • Strong commercial understanding and business acumen.
  • Excellent communication skills, both written and oral, demonstrating clarity and incision in thinking.
  • Proven leadership experience in communications or related fields, with a track record of success.

The estimated annual salary for this position is £65,000 - £80,000 depending on experience, with a range of benefits including a discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, and other perks. Vanquis Banking Group plc is an equal opportunities employer and welcomes applications from diverse candidates.

  • Cambridgeshire and Peterborough, United Kingdom DFS Furniture PLC Full time

    As a key member of our sales team at DFS Furniture PLC, you will be responsible for delivering exceptional customer experiences in our showroom. To achieve this, you will guide customers through the buying journey, identifying their needs and preferences to help them find the perfect furniture solution for their home.You will also play a vital role in...


  • Cambridgeshire and Peterborough, United Kingdom ENGINEERINGUK Full time

    Job OverviewThis role offers a unique opportunity to serve our customers better every day, with a focus on providing excellent service and ensuring that every customer leaves the store having experienced a great shopping trip.About the RoleAs a Tesco Colleague, you will play a vital part in helping us achieve our vision of becoming every customer's favourite...


  • Cambridgeshire and Peterborough, United Kingdom Premier Inn Full time

    Hotel Operations Lead Job SummaryPremier Inn Bedford Town Centre (Riverside) is seeking a skilled Hotel Operations Lead to oversee the daily operations of our hotel. As a key member of our team, you will be responsible for ensuring seamless operations, developing and implementing strategies to improve guest satisfaction, and promoting a positive working...


  • Cambridgeshire and Peterborough, United Kingdom Course Full time

    Job Description: We are seeking an experienced Customer Communications Strategist to join our team at Vanquis Bank. As a key member of our team, you will be responsible for developing and implementing a Group-wide customer communications strategy that aligns with our customer-centric vision.About the Company:Vanquis Banking Group plc is a FTSE All Share...


  • Cambridgeshire and Peterborough, United Kingdom PrintMatch Ltd Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to provide professional account management services to our customers in Cambridgeshire countryside.Key Responsibilities:Deliver timely and customer-focused services to ensure an excellent experience for our customers.Manage client relationships and provide exceptional customer...


  • Cambridgeshire and Peterborough, United Kingdom Barnardo's Full time

    Job SummaryThe Customer Service Manager will be responsible for leading a team of retail staff in delivering exceptional customer service experiences. This includes managing sales, resolving customer complaints, and promoting our charity's mission and values.You will work closely with colleagues to maintain high standards of store presentation, ensure...


  • Cambridgeshire and Peterborough, United Kingdom Coveris Full time

    We are seeking a highly skilled Customer Service Manager to join our team at Coveris in St Neots. This is a challenging role that requires excellent communication and project management skills. As a key member of our internal sales team, you will be responsible for ensuring timely delivery of customer orders, quotations, and CAD requirements. Your ability to...


  • Cambridgeshire and Peterborough, United Kingdom THX Ltd Full time

    Job OverviewWe are seeking a highly skilled Customer Service Relationship Manager to join our team at THX Ltd.Job Description:Main Responsibilities:Provide exceptional customer service and build lasting relationships through the ordering and off-hiring processes.Manage website orders and customer web chats efficiently, ensuring timely responses.Support...


  • Cambridgeshire and Peterborough, United Kingdom Redline Group Ltd Full time

    Career Opportunities in HRWe are looking for a seasoned HR Generalist to join our team at Redline Group Ltd in Cambridge. In this challenging yet rewarding role, you will be responsible for providing end-to-end HR support to our staff.Your duties will include managing the full HR cycle, implementing policies and procedures, and maintaining accurate records....


  • Cambridgeshire and Peterborough, United Kingdom Auto Skills UK Full time

    Job Title: Sales ExecutiveAuto Skills UK is looking for a highly motivated and results-driven Sales Executive to join our dynamic sales team. As a Sales Executive, you will be responsible for driving business growth through effective sales strategies, customer engagement, and relationship management.Key Highlights:- Estimated annual remuneration package of...


  • Peterborough, Peterborough, United Kingdom Recruitment Boutique Full time

    Job Summary: We're seeking a highly skilled Automotive Customer Experience Manager to join our Aftersales Team. In this role, you'll be responsible for developing and implementing strategies to improve customer satisfaction, drive sales growth, and increase service efficiency. If you have a track record of success at this level in a large Main Dealer...


  • Cambridgeshire and Peterborough, United Kingdom Origin Coffee Ltd Full time

    About UsOrigin Coffee Ltd is a dynamic company driving innovation in specialty coffee. With a long history of sourcing exceptional coffee beans, we're dedicated to delivering unique experiences and fostering a sense of community among our customers.Our ApproachWe take a holistic approach to coffee production, considering the entire supply chain from farm to...


  • Cambridgeshire and Peterborough, United Kingdom Fashion & Retail Personnel Full time

    Job Description:We are seeking a skilled Senior Customer Service Advisor to join our Fashion & Retail Personnel team on a temporary basis. The ideal candidate will have prior customer service experience, strong administrative skills, and proficiency in Excel.Key Responsibilities:Process both B2B and B2C customer service inquiriesManage wholesale orders and...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Peterborough, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Peterborough, Peterborough, United Kingdom Compare the Market Full time

    Job Summary:We are seeking a highly skilled Customer Experience Lead to join our team at Compare the Market. As a key member of our product development team, you will be responsible for leading the vision and strategy for our customer experience initiatives, including financial products such as loans, credit cards, and bank accounts.The ideal candidate will...


  • Peterborough, Peterborough, United Kingdom Hollywood Bowl Group Full time

    About the OpportunityWe are seeking a highly motivated and organized Assistant Manager to join our Putt & Play team. In this role, you will be responsible for leading a team of staff, providing coaching and mentoring to ensure they have the skills and knowledge to deliver outstanding customer experiences.You will also be involved in the day-to-day running of...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Peterborough, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a...


  • Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Peterborough, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...


  • Peterborough, Peterborough, United Kingdom Hometree Full time

    About Hometree GroupWe are a leading provider of sustainable energy solutions, empowering UK homeowners to manage their energy more efficiently and cost-effectively. Our innovative approach is transforming the residential energy landscape.With three dynamic divisions - Financial Services, Energy Services, and Home Services - we offer a range of products and...


  • Peterborough, United Kingdom Vermelo RPO Full time

    **Customer Experience Representative** We are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company! If you have at least one year’s customer service experience, excellent keyboard skills and the ability to work in a fast-paced environmentthis could be the role for you! **We have roles...