Guest Experience Director

5 days ago

London, Greater London, United Kingdom Hyatt Corporation Full time

About the Role

The Hotel Operations Manager will oversee the Rooms experience, including Front Office, Housekeeping, and Concierge, working with each Department Head to ensure a seamless guest experience.

Key Responsibilities

  • Implement and adhere to brand standards, consistently providing exceptional levels of service to guests.
  • Develop managers and supervisors through training, coaching, and mentoring.
  • Maximize revenue and efficiently manage costs in collaboration with Department Heads.
  • Analyze business performance to facilitate accurate forecasting.
  • Stay updated with industry trends and innovations, implementing new technologies and practices to enhance guest experience and operational efficiency.

About Hyatt Hotels

Hyatt Regency and Hyatt House London Stratford are set in the heart of Westfield Stratford's urban shopping and entertainment complex. The hotel features sophisticated rooms and meeting spaces, within walking distance of the iconic Queen Elizabeth Olympic Park and the London Stadium.

Our Values

At Hyatt, we care for people so they can be their best. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing guide our actions and decisions. Joining us means being part of a global team that values diversity, equity, and inclusion.

What We Offer

  • Complimentary nights at Hyatt Hotels worldwide.
  • Discounted hotel stays for you and your family and friends.
  • Free meals on duty.
  • 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels.
  • Business attire laundered complimentary.
  • Headspace membership and access to our Employee Assistance Programme.
  • Continuous learning and development opportunities.

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