Guest Experience Director

4 days ago

London, Greater London, United Kingdom 54 Full time

Job Title: Guest Experience Director

Job Summary:

54, a leading sports and entertainment agency, is seeking a highly experienced Guest Experience Director to lead our events team in the EMEA & Americas region. As a key member of our Events division, you will be responsible for delivering exceptional guest experiences across various events, including LIV Golf, the Aramco Team Series, and E1 Series.

Key Responsibilities:

  • Leadership and Team Management: Lead a team of events staff delivering Guest Experience elements of each event in the region.
  • Scope of Work and Standard Operating Procedures: Support the creation and ongoing update of Guest Experience Scopes of Work, Standard Operating Procedures, and workflow management pertinent to the region.
  • Team Recruitment and Development: Recruit and appoint Guest Experience permanent and freelance team members to fulfill event project delivery in the region.
  • Training and Upskilling: Provide necessary training and upskilling of all team members, and oversee the personal development and progression of permanent team members, in the region.
  • Employee Experience and Welfare: Ensure the welfare and positive employee experience of all Guest Experience staff in the region.
  • Communication and Collaboration: Chair team meetings, 1-2-1s, provide email updates, deliver and receive written and verbal feedback, present client updates, host team 'away days', contribute insights to senior management, cross-departmental collaboration with colleagues, and present to staff during company forums.
  • Insurance, Legal, and Health and Safety: Manage any insurance, legal, health and safety obligations associated with the team's responsibilities on events in the region.
  • Event Delivery: Overall responsibility for the successful and on-budget delivery of Guest Experience elements of events in the region.
  • New Business and Client Relationships: Support in the development of new business or host venue agreements in the region, and maintain client relationships in the region.

Requirements:

  • Seniority and Team Management Experience: Demonstrate seniority and a history of managing teams and client relationships.
  • International Events Experience: Large-scale international events experience, with specialist expertise in elements of Guest Experience such as hospitality, F&B, fan experience, accommodation, transportation, VIP programs, guest management platforms, and communications/CRM.
  • Relationship Management: Comfortable managing a variety of relationships and have the flexibility to travel internationally and work in different cultures.
  • Personal Motivation and Flexibility: Strong personal motivation and be comfortable working remotely and unsupervised, with the ability to manage multiple projects and tight deadlines.
  • Interpersonal and Communication Skills: Excellent interpersonal and communication skills, with a positive and collaborative attitude.
  • Professional Sports and Ecosystems: An interest in and understanding of professional sports and their ecosystems is advantageous.

Benefits:

  • Competitive Salary: Competitive salary package.
  • Annual Discretionary Company Bonus: Up to 8% - 3% Company & 5% Individual.
  • Annual Leave: 25 days annual leave (+ public holidays), pro-rated.
  • Employee Assistance Program: Employee Assistance Program (EAP).
  • Private Healthcare: Private healthcare.
  • Staff Clothing: Staff clothing.
  • Hybrid Working: Hybrid working with a preference for 3+ days a week in the office when not travelling.
  • Days Off: Days off in lieu of weekend days worked on events.

  • Guest Experience Director

    6 days ago

    London, Greater London, United Kingdom MLS Talent Full time

    Job DescriptionOur client, a leading sports organization, is seeking a seasoned professional to fill the role of Guest Experience Director at MLS Talent. As a key member of the events team, you will report to the Head of Guest Experience to provide leadership, communication, and guidance to a team of events staff delivering exceptional Guest Experience...

  • Guest Experience Director

    1 week ago

    London, Greater London, United Kingdom MLS Talent Full time

    Job DescriptionOur client, a leading sports organization, is seeking a seasoned professional to fill the role of Guest Experience Director at MLS Talent. As a key member of the events team, you will report to the Head of Guest Experience to provide leadership, communication, and guidance to a team of events staff delivering exceptional Guest Experience...

  • Guest Experience Director

    4 days ago

    London, Greater London, United Kingdom 54 Full time

    Job Title: Guest Experience DirectorJob Summary:54, a leading sports and entertainment agency, is seeking a highly experienced Guest Experience Director to lead our events team in the EMEA & Americas region. As a key member of our Events division, you will be responsible for delivering exceptional guest experiences across various events, including LIV Golf,...

  • Guest Experience Director

    4 days ago

    London, Greater London, United Kingdom 54 Full time

    Job Title: Guest Experience DirectorJob Summary:54, a leading sports and entertainment agency, is seeking a highly experienced Guest Experience Director to lead our events team in the EMEA & Americas region. As a key member of our Events division, you will be responsible for delivering exceptional guest experiences across various events, including LIV Golf,...

  • Guest Experience Director

    1 week ago

    London, Greater London, United Kingdom MLS Talent Full time

    Job Description**About MLS Talent**We are seeking a highly experienced and skilled Guest Experience Director to join our team at MLS Talent. As a key member of our events team, you will play a crucial role in delivering exceptional guest experiences for our clients.**Key Responsibilities**Lead and manage a team of events staff to deliver Guest Experience...

  • Director of Guest Experience

    1 week ago

    London, Greater London, United Kingdom The Ned London Full time

    The Ned London is seeking a seasoned professional to lead our Guest Experience Centre. As the leader of this team, you will play a critical role in ensuring our members and guests have an exceptional experience at our club.Reporting directly to the Hotel Director, you will work closely with senior teams across the hotel, food and beverage, spa, and...

  • Director of Guest Experience

    6 days ago

    London, Greater London, United Kingdom The Ned London Full time

    The Ned London is seeking a seasoned professional to lead our Guest Experience Centre. As the leader of this team, you will play a critical role in ensuring our members and guests have an exceptional experience at our club.Reporting directly to the Hotel Director, you will work closely with senior teams across the hotel, food and beverage, spa, and...

  • Guest Experience Director

    7 days ago

    London, Greater London, United Kingdom MLS Talent Full time

    Job SummaryMLS Talent is seeking a seasoned professional to lead and grow our events team as a Guest Experience Director. This role requires a strategic thinker with a proven track record of managing teams and client relationships, as well as large-scale international events experience.Key ResponsibilitiesProvide leadership, communication, and guidance to a...

  • Guest Experience Director

    1 week ago

    London, Greater London, United Kingdom MLS Talent Full time

    Job SummaryMLS Talent is seeking a seasoned professional to lead and grow our events team as a Guest Experience Director. This role will report to the Head of Guest Experience and provide leadership, communication, and guidance to a team of events staff delivering Guest Experience elements of each event in the region.Key ResponsibilitiesManage a team of...

  • Guest Experience Director

    6 days ago

    London, Greater London, United Kingdom MLS Talent Full time

    Job SummaryMLS Talent is seeking a seasoned professional to lead and grow our events team as a Guest Experience Director. This role will report to the Head of Guest Experience and provide leadership, communication, and guidance to a team of events staff delivering Guest Experience elements of each event in the region.Key ResponsibilitiesManage a team of...

  • Receptionist (LSR) - Guest Experience Specialist

    2 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and experienced Receptionist to join our team. As a Receptionist, you will be the first point of contact for our guests and will be responsible for ensuring a seamless and personalized guest experience.Key ResponsibilitiesWelcoming guests and checking them in/out in a friendly and efficient...

  • Receptionist (LSR) - Guest Experience Specialist

    2 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and experienced Receptionist to join our team. As a Receptionist, you will be the first point of contact for our guests and will be responsible for ensuring a seamless and personalized guest experience.Key ResponsibilitiesWelcoming guests and checking them in/out in a friendly and efficient...

  • Corporate Receptionist

    3 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and experienced Corporate Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless and personalized experience for our clients.Key ResponsibilitiesWelcoming and greeting guests in a professional...

  • Corporate Receptionist

    3 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and experienced Corporate Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless and personalized experience for our clients.Key ResponsibilitiesWelcoming and greeting guests in a professional...

  • Guest Experience Director

    4 days ago

    London, Greater London, United Kingdom MLS Talent Full time

    Job Title: Guest Experience DirectorJob Summary:We are seeking a highly experienced Guest Experience Director to lead and grow our events team at MLS Talent. As a key member of our team, you will be responsible for providing leadership, communication, and guidance to a team of events staff delivering Guest Experience elements of each event in the region.Key...

  • Guest Experience Director

    4 days ago

    London, Greater London, United Kingdom MLS Talent Full time

    Job Title: Guest Experience DirectorJob Summary:We are seeking a highly experienced Guest Experience Director to lead and grow our events team at MLS Talent. As a key member of our team, you will be responsible for providing leadership, communication, and guidance to a team of events staff delivering Guest Experience elements of each event in the region.Key...

  • Director of Guest Experience

    3 weeks ago

    London, Greater London, United Kingdom Accor Full time

    About Fairmont Hotels & Resorts Fairmont Hotels & Resorts is a renowned leader in the hospitality industry, known for its commitment to exceptional service and luxurious accommodations. With a rich history dating back to 1907, Fairmont has established itself as a global icon, offering unforgettable experiences to discerning travelers worldwide. Job...

  • Guest Experience Director

    7 days ago

    London, Greater London, United Kingdom FCM Travel Full time

    About the RoleWe are seeking a highly skilled and experienced Outbound Team Leader to join our team at FCM Travel. As a key member of our leadership team, you will be responsible for guiding and motivating a successful team of outbound consultants to deliver exceptional guest experiences and drive business growth.Key ResponsibilitiesFoster a high-performance...

  • Guest Experience Director

    6 days ago

    London, Greater London, United Kingdom FCM Travel Full time

    About the RoleWe are seeking a highly skilled and experienced Outbound Team Leader to join our team at FCM Travel. As a key member of our leadership team, you will be responsible for guiding and motivating a successful team of outbound consultants to deliver exceptional guest experiences and drive business growth.Key ResponsibilitiesFoster a high-performance...

  • Guest Experience Director

    6 days ago

    London, Greater London, United Kingdom Hyatt Corporation Full time

    About the RoleThe Hotel Operations Manager will oversee the Rooms experience, including Front Office, Housekeeping, and Concierge, working with each Department Head to ensure a seamless guest experience.Key ResponsibilitiesImplement and adhere to brand standards, consistently providing exceptional levels of service to guests.Develop managers and supervisors...