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Guest Experience Director

2 months ago

London, Greater London, United Kingdom 54 Full time

Job Title: Guest Experience Director

Job Summary:

54, a leading sports and entertainment agency, is seeking a highly experienced Guest Experience Director to lead our events team in the EMEA & Americas region. As a key member of our Events division, you will be responsible for delivering exceptional guest experiences across various events, including LIV Golf, the Aramco Team Series, and E1 Series.

Key Responsibilities:

  • Leadership and Team Management: Lead a team of events staff in the EMEA & Americas region, providing guidance and support to ensure successful event delivery.
  • Event Experience Strategy: Develop and implement event experience strategies to enhance guest engagement and satisfaction.
  • Logistics and Operations: Oversee the procurement and management of event logistics, including hospitality, F&B, and experiential elements.
  • Guest Management: Manage guest journeys, including CRM, invitations, registration, and communications.
  • Client Relationships: Foster strong relationships with clients and stakeholders to ensure seamless event delivery.
  • Team Development: Provide training and upskilling opportunities for team members to enhance their skills and knowledge.
  • Event Scheduling: Collaborate with the events team to create and manage event schedules, including transportation, accommodation, and event schedules.
  • Insurance and Compliance: Ensure compliance with all relevant laws, regulations, and insurance requirements.

Requirements:

  • Senior Leadership Experience: Proven experience in leading teams and managing client relationships.
  • Event Management Expertise: Extensive knowledge of event management, including logistics, operations, and guest experience.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Problem-Solving and Adaptability: Strong problem-solving skills and ability to adapt to changing circumstances.
  • Business Acumen: Understanding of business operations and ability to make informed decisions.

What We Offer:

  • Competitive Salary: A competitive salary package, including annual discretionary bonuses.
  • Benefits: A range of benefits, including private healthcare, employee assistance program, and hybrid working arrangements.
  • Professional Development: Opportunities for professional development and growth within the company.

Language: English (en-US)