Director of Guest Experience

1 month ago

London, Greater London, United Kingdom Belmond Full time
Director of Guest Experience

As a key member of the British Pullman team, you will be responsible for crafting unforgettable experiences for our discerning guests. Reporting to the General Manager, you will lead the creative vision for all aspects of the guest journey, from live entertainment to excursion operations.

Key Responsibilities:
  • Develop and drive the creative vision for guest experiences, ensuring seamless execution and exceptional standards.
  • Collaborate with internal and external stakeholders to identify opportunities for growth and enhancement.
  • Manage private group bookings, providing expert advice and creative suggestions to elevate the guest experience.
  • Support the Charters Manager in delivering exceptional full train charters, ensuring every detail meets our high standards.
  • Develop and communicate contracts, schedules, and guidelines for guides, hosts, and entertainers.
  • Oversee third-party destinations, venues, and events to ensure they meet British Pullman's exceptional standards.
Requirements:
  • Proven leadership ability and experience in handling diverse teams.
  • Previous experience in a similar role within the luxury hospitality industry is advantageous.
  • Diploma or degree in performing arts or a related field.
  • Exceptional communication, organizational, and administrative skills.
  • Extensive knowledge of performing arts, experiential luxury, and immersive theatre.
What We Offer:
  • Competitive salary and bonus scheme.
  • Health and dental insurance plans.
  • Discover Belmond Programme, offering exclusive experiences at our iconic destinations.
  • Group income protection, group life insurance, and employer contribution pension.
  • Enhanced maternity and paternity pay.
  • Team social events and wellness programme.
  • Further learning and development opportunities within Belmond.

We strive to create an environment where our employees can thrive, both personally and professionally. With a commitment to ongoing development, you'll have the opportunity to learn and grow alongside talented individuals in the industry.

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