Income Recovery and Financial Inclusion Director

2 days ago


Basingstoke, Hampshire, United Kingdom VIVID Housing Full time
About the Role

We are seeking a highly skilled and experienced Income Recovery and Financial Inclusion Manager to join our team at VIVID Housing. As a key member of our customer operations leadership team, you will play a crucial role in maximizing income collection and supporting the financial well-being of our residents.

Key Responsibilities
  • Lead the Income Recovery and Financial Inclusion teams to ensure fair and transparent processes that take into account the needs of our customers and their vulnerabilities.
  • Develop and implement strategies to enhance customer satisfaction and engagement, while ensuring compliance with regulations and best practices.
  • Collaborate with cross-functional teams to drive business growth and revenue expansion.
  • Embed a culture of customer focus and continuous improvement within the team.
Requirements
  • Proven experience in a customer-centric service, with a strong understanding of the housing sector.
  • Excellent leadership and management skills, with the ability to motivate and develop high-performing teams.
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our customers.


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