Income Recovery Specialist

1 week ago

Basingstoke, Hampshire, United Kingdom VIVID Housing Full time

About VIVID Housing

VIVID is a leading provider of affordable housing, dedicated to delivering exceptional customer service and creating vibrant communities. We're committed to making a positive impact on the lives of our residents and the environment.

Role Overview

We're seeking an experienced Financial Inclusion Manager to lead our Income Recovery and Financial Inclusion teams. As a key member of our customer operations leadership team, you'll be responsible for driving a healthy high-performing culture, building strong partnerships, and continuously seeking opportunities to improve our services across our 34,000 homes.

Key Responsibilities

  • Lead the Income Recovery and Financial Inclusion teams to ensure fair and transparent processes that take into account the needs of our customers and their vulnerabilities.
  • Develop and implement strategies to enhance customer satisfaction and engagement, while ensuring compliance with regulations and best practices.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes that drive business results.
  • Embed a culture of customer focus, ensuring that our services meet and exceed performance standards.
  • Develop and maintain strong relationships with key stakeholders, including residents, partners, and suppliers.

Requirements

  • Proven experience in a customer-centric service, with a focus on financial inclusion and income recovery.
  • Strong leadership and management skills, with the ability to motivate and develop high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to analyze complex data and develop insights that inform business decisions.
  • Knowledge of relevant regulations and best practices in the housing sector.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our residents.

  • Income Recovery and Financial Inclusion Lead

    3 weeks ago

    Basingstoke, Hampshire, United Kingdom VIVID Housing Full time

    About VIVIDVIVID is a vibrant, friendly, and inclusive organization that supports, develops, and attracts the best people. We are committed to providing a positive and rewarding work environment for all our employees.The Role: Income Recovery and Financial Inclusion LeadWe are seeking an experienced and passionate Income Recovery and Financial Inclusion Lead...

  • Income Recovery and Financial Inclusion Director

    1 day ago

    Basingstoke, Hampshire, United Kingdom VIVID Housing Full time

    About the RoleWe are seeking a highly skilled and experienced Income Recovery and Financial Inclusion Manager to join our team at VIVID Housing. As a key member of our customer operations leadership team, you will play a crucial role in maximizing income collection and supporting the financial well-being of our residents.Key ResponsibilitiesLead the Income...

  • Income Recovery and Financial Inclusion Director

    23 hours ago

    Basingstoke, Hampshire, United Kingdom VIVID Housing Full time

    About the RoleWe are seeking a highly skilled and experienced Income Recovery and Financial Inclusion Manager to join our team at VIVID Housing. As a key member of our customer operations leadership team, you will play a crucial role in maximizing income collection and supporting the financial well-being of our residents.Key ResponsibilitiesLead the Income...

  • Recovery Driver Trainee

    7 days ago

    Basingstoke, Hampshire, United Kingdom WESTBOURNE MOTORS Full time

    About the RoleWe are seeking a highly skilled and motivated Recovery Driver Trainee to join our team at Westbourne Motors. As a Recovery Driver Trainee, you will be responsible for providing exceptional customer service and ensuring the safe and efficient recovery of vehicles following breakdown or accident.Key ResponsibilitiesProvide excellent customer...

  • Vehicle Recovery Specialist

    6 days ago

    Basingstoke, Hampshire, United Kingdom WESTBOURNE MOTORS Full time

    Job Title: Vehicle Recovery SpecialistWe are seeking a skilled and dedicated Vehicle Recovery Specialist to join our team at Westbourne Motors. As a key member of our team, you will be responsible for recovering vehicles following breakdown or accident, working primarily within a 100 km radius.About the Role:Recover vehicles following breakdown or accident,...

  • Vehicle Recovery Specialist

    1 week ago

    Basingstoke, Hampshire, United Kingdom WESTBOURNE MOTORS Full time

    Job Title: Vehicle Recovery SpecialistWe are seeking a skilled and dedicated Vehicle Recovery Specialist to join our team at Westbourne Motors. As a key member of our team, you will be responsible for recovering vehicles following breakdown or accident, working primarily within a 100 km radius.About the Role:Recover vehicles following breakdown or accident,...

  • Recovery Driver Trainee

    3 days ago

    Basingstoke, Hampshire, United Kingdom WESTBOURNE MOTORS Careers Full time

    About the Role:We are seeking a skilled and customer-focused Recovery Driver Trainee to join our team at Westbourne Motors Careers. As a Recovery Driver Trainee, you will be responsible for providing exceptional customer service and vehicle recovery services to our clients.Key Responsibilities:Provide excellent customer service and support to clients in a...

  • Recovery Driver Trainee

    3 days ago

    Basingstoke, Hampshire, United Kingdom WESTBOURNE MOTORS Careers Full time

    About the Role:We are seeking a skilled and customer-focused Recovery Driver Trainee to join our team at Westbourne Motors Careers. As a Recovery Driver Trainee, you will be responsible for providing exceptional customer service and vehicle recovery services to our clients.Key Responsibilities:Provide excellent customer service and support to clients in a...

  • Debt Recovery Specialist

    1 week ago

    Basingstoke, Hampshire, United Kingdom Page Personnel Full time

    The Collections Administrator is a vital role within the Accounting & Finance team at Page Personnel. This position plays a crucial part in delivering exceptional service and innovative solutions to clients.Key ResponsibilitiesManage Debt Recovery Processes: Oversee the company's debt recovery processes, ensuring timely and effective resolution of...

  • Support Time Recovery Specialist

    6 days ago

    Basingstoke, Hampshire, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and compassionate individual to join our team as a Support Time Recovery Specialist. As a key member of our team, you will play a vital role in supporting individuals within court and custody settings who are facing challenges in their lives.Key ResponsibilitiesProvide holistic support to individuals, including...

  • Support Time Recovery Specialist

    7 days ago

    Basingstoke, Hampshire, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and compassionate individual to join our team as a Support Time Recovery Specialist. As a key member of our team, you will play a vital role in supporting individuals within court and custody settings who are facing challenges in their lives.Key ResponsibilitiesProvide holistic support to individuals, including...

  • Substance Recovery Specialist

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom NHS Jobs Full time

    Position Overview:We are seeking a dedicated professional to manage a diverse caseload of clients facing complex challenges in their recovery journey. The role involves guiding individuals towards positive outcomes and supporting their progress.Key Responsibilities:- Accept referrals and conduct thorough assessments to identify client needs, providing...

  • Co-occurring Conditions Recovery Worker Trainee

    3 weeks ago

    Basingstoke, Hampshire, United Kingdom Inclusion Full time

    About Inclusion Inclusion, established in 2002, is part of the Specialist Services Care Group within Midlands Partnership University NHS Foundation Trust (MPFT). We provide compassionate and effective services across England, supporting individuals, families, and communities affected by addiction, crime, mental health, or requiring sexual health treatment....

  • Recovery Driver

    4 days ago

    Basingstoke, Hampshire, United Kingdom WESTBOURNE MOTORS Full time

    About the Role:We are seeking a skilled Recovery Driver to join our team at Westbourne Motors. As a Recovery Driver, you will play a critical role in providing exceptional customer service in a challenging environment.Key Responsibilities:Deliver outstanding customer service by actively listening to customers' needs and providing tailored solutions.Develop a...

  • Recovery Driver

    4 days ago

    Basingstoke, Hampshire, United Kingdom WESTBOURNE MOTORS Full time

    About the Role:We are seeking a skilled Recovery Driver to join our team at Westbourne Motors. As a Recovery Driver, you will play a critical role in providing exceptional customer service in a challenging environment.Key Responsibilities:Deliver outstanding customer service by actively listening to customers' needs and providing tailored solutions.Develop a...

  • Recovery Driver Trainee

    6 days ago

    Basingstoke, Hampshire, United Kingdom WESTBOURNE MOTORS Full time

    About the Role:We are seeking a skilled Recovery Driver Trainee to join our team at Westbourne Motors. As a Recovery Driver Trainee, you will play a crucial role in providing exceptional customer service in a challenging environment.Key Responsibilities:Provide outstanding customer service, going above and beyond to meet customer needs.Work collaboratively...

  • Recovery Driver Trainee

    6 days ago

    Basingstoke, Hampshire, United Kingdom WESTBOURNE MOTORS Full time

    About the Role:We are seeking a skilled Recovery Driver Trainee to join our team at Westbourne Motors. As a Recovery Driver Trainee, you will play a crucial role in providing exceptional customer service in a challenging environment.Key Responsibilities:Provide outstanding customer service, going above and beyond to meet customer needs.Work collaboratively...

  • Recovery Driver Trainee

    7 days ago

    Basingstoke, Hampshire, United Kingdom WESTBOURNE MOTORS Full time

    About the Role:We are seeking a skilled Recovery Driver Trainee to join our team at Westbourne Motors. As a Recovery Driver Trainee, you will play a crucial role in providing exceptional customer service in a challenging environment.Key Responsibilities:Provide outstanding customer service, going above and beyond to meet customer needs.Work collaboratively...

  • Recovery Driver Trainee

    7 days ago

    Basingstoke, Hampshire, United Kingdom WESTBOURNE MOTORS Full time

    About the Role:We are seeking a skilled Recovery Driver Trainee to join our team at Westbourne Motors. As a Recovery Driver Trainee, you will play a crucial role in providing exceptional customer service in a challenging environment.Key Responsibilities:Provide outstanding customer service, going above and beyond to meet customer needs.Work collaboratively...

  • Recovery Driver Trainee

    4 days ago

    Basingstoke, Hampshire, United Kingdom WESTBOURNE MOTORS Full time

    About the Role:We are seeking a skilled Recovery Driver Trainee to join our team at Westbourne Motors. As a key member of our team, you will be responsible for providing exceptional customer service in a challenging environment.Key Responsibilities:Deliver outstanding customer service by actively listening to customers' needs and providing tailored...