Customer Experience Coordinator

2 days ago


Darlington, Darlington, United Kingdom Screwfix Direct Ltd Full time
Job Title: Customer Experience Coordinator

Screwfix Direct Ltd is seeking a Customer Experience Coordinator to join our store team. As a key member of our staff, you will be responsible for delivering an exceptional customer experience and contributing to the success of our business.

About the Role:
  • You will be expected to provide outstanding customer service, responding to customer queries and resolving issues promptly.
  • As a member of our team, you will work collaboratively to achieve sales targets and promote our products to customers.
  • A strong communicator with excellent customer service skills is essential for this role.
  • You will be responsible for maintaining a high level of product knowledge and staying up-to-date with new releases and promotions.
  • A competitive salary of £25,500 per annum (including location allowance) is offered, along with 28 days annual leave (including Bank Holidays), increasing with length of service, up to a maximum of 33 days.
  • We offer an award-winning company pension scheme - up to 14% Kingfisher contribution, life cover, discounted healthcare, company share save schemes, and excellent training and ongoing development opportunities.


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