Customer Relationship Manager

6 days ago


Sheffield, Sheffield, United Kingdom 2M Employment Solutions Limited Full time
Job Description

Company Overview: Citation is a leading provider of Health and Safety, HR, Employment Law, and ISO Services to businesses across the UK. With 13 acquisitions in the last 4 years, we offer a wide range of products and services that cater to our clients' needs.

Salary: £24,750 plus bonus, providing an estimated total salary of £31,000 per annum based on a 37-hour week.

Job Summary: We are seeking a confident and quick-thinking individual to join our Customer Relationship team as a Client Retention Expert. The successful candidate will be responsible for contacting existing clients, discussing their service, and maintaining relationships to reduce attrition.

Key Responsibilities:

  • Contacting existing clients to discuss their service and maintain relationships
  • Focusing on client experience and identifying client needs
  • Working with clients to support new business growth and hitting targets based on revenue and retention rate

Requirements: We are looking for an adaptable and resilient individual with excellent communication skills, particularly on the phone. If you possess these qualities, we encourage you to apply.



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