Customer Support Team Lead

6 days ago


Woking, Surrey, United Kingdom Austin Fraser Full time

Austin Fraser Seeks Customer Experience Expert

We are an International Business based in Woking, Surrey, seeking a Customer Experience Executive to join our small yet busy team. As the primary point of contact for new and existing customers, you will be responsible for ensuring the meticulous handling of all customer-related matters.

Key Responsibilities:

  1. Serve as the lead point of contact for all customer and account management inquiries.
  2. Manage customer expectations with proactive communication, ensuring customers are always up to date with their order and project status.
  3. Process payments/refunds for orders placed via our website.
  4. Liaise with our accounts team to ensure credit and pro forma accounts are managed correctly.

About the Role:

This is an office-based position with flexible hours and free parking. The salary range for this role is £25k-£28k based on experience.



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