Retail Customer Service and Operations Lead

3 days ago


Woking, Surrey, United Kingdom Betting & Gaming Limited Full time
Job Overview

Betting & Gaming Limited seeks a dedicated Retail Customer Service Manager to lead our customer-facing operations and provide an excellent experience for our customers.

Responsibilities
  • Processing bets and transactions accurately and efficiently.
  • Delivering a high level of customer service by providing product demonstrations and resolving queries.
  • Fostering positive relationships with customers and colleagues.
  • Ensuring shop standards are consistently met.
  • Supporting the opening and closing of shops as needed.
Working Schedule

This role requires flexibility to cover weekend shifts, including Friday evenings and all-day Saturdays and Sundays, with some bank holiday duties.

You can expect a varied shift pattern consisting of long opening shifts, long closing shifts, and shorter evening shifts.

Key Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
Package of Benefits
  • Overtime opportunities subject to business needs.
  • Pension Scheme and ShareSave plan.
  • Access to exclusive discounts through Entain Deals.
  • Comprehensive healthcare and wellbeing support.

Salary: £80 per hour.



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