Customer Service Team Manager
4 days ago
Role Overview:
We are looking for an experienced customer service professional to lead our team and oversee the entire customer journey. As a Customer Service Team Manager, you will manage and support a talented team, ensuring smooth daily operations and handling escalations to deliver exceptional customer experiences.
About the Role:
- You will oversee daily customer service activities, manage workloads, and provide support to team members as needed.
- Conduct monthly 1:1 meetings, performance reviews, and identify coaching opportunities to help team members grow and develop.
Requirements:
- Experience: 2+ years in a customer service environment, with at least 2 years in a supervisory or team leadership role.
What We Offer:
- A competitive salary of £37,500 - £40,000 per annum.
- An opportunity to work closely with internal teams, including sales, warehouse, and finance, to streamline processes and improve service efficiency.
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