Process Improvement Leader

4 weeks ago


London, Greater London, United Kingdom Amazon Full time
Principal, Process Improvement

We are seeking a highly skilled Principal Process Improvement Manager to join our Fleet Strategic In-Life Partnerships and Programs Team. The successful candidate will be responsible for creating, piloting, rolling out, and expanding fleet programs that interface with external vendors, including OEMs, OEM dealerships, Fleet suppliers, and Fleet Management Companies. These programs will provide maintenance and repairs to support Delivery Service Providers (DSPs) who are the customers of these services.

The ideal candidate will be a strategic thinker with excellent analytical and problem-solving skills. They will be able to operate at all levels of the organization, drive critical business decisions, and develop best-in-class solutions. The successful candidate will be customer-focused, highly resourceful, and comfortable working in a fast-paced and ambiguous environment.

Key Responsibilities

The key functions for this role include:

  1. Program ownership of a portfolio of services
  2. Business development and vendor negotiations
  3. Leverage EU-wide rollout of services and their continuous improvement
  4. Engagement with internal teams (international) and external stakeholders

Specific responsibilities include:

  1. Create and own project plans for the deployment of services
  2. Identify business needs and create solutions to continuously improve our service offering
  3. Conduct tendering & negotiation with suppliers
  4. Build mechanisms to continuously re-evaluate and evolve our services based on customer feedback
  5. Own the relationship with suppliers responsible for the delivery of services
  6. Drive cross-functional alignment between the business, service providers, internal stakeholder teams, and senior leadership to ensure achievement of goals
  7. Regularly update EU senior leadership on the status of projects and key metrics

This role will require an ability to travel >25%.

Requirements

A Bachelor's degree
- Project management and vendor management experience

Preferred Qualifications

Project Management Qualification
- Data analytics skills
- Experience of dealing and managing 3P vendors
- Delivery Station and/or Delivery Service Partner Experience is a plus.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.



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