Outbound Fundraising Team Lead
5 days ago
At READ Foundation, we are seeking an exceptional Outbound Fundraising Team Lead to join our dynamic Donor Care team. This is a fantastic opportunity to leverage your leadership skills and drive income growth through outbound calls to existing and prospective donors.
Main Responsibilities:- Team Leadership: Oversee a team of experienced fundraisers, providing coaching, training, and guidance to ensure they meet and exceed their targets.
- Campaign Management: Organise and execute outbound campaigns, utilising CRM tools to track donor engagement and optimise income generation strategies.
- Reporting and Analysis: Generate detailed reports on team performance, individual progress, and departmental goals for senior management.
- Training and Development: Develop and deliver training sessions to enhance staff skills and knowledge, ensuring they have the necessary tools to excel in their roles.
- Leadership Experience: A minimum of 1 year of experience in a leadership role within a charity or customer service environment, with a proven track record of driving income growth and team success.
- CRM Proficiency: Advanced proficiency in using CRM systems, preferably Salesforce, to manage donor relationships and track campaign performance.
- Communication Skills: Excellent verbal and written communication skills, with the ability to engage stakeholders from diverse backgrounds.
- Analytical Skills: Strong analytical skills, with the ability to interpret data and make informed decisions to drive business outcomes.
READ Foundation is a UK-based registered charity dedicated to providing access to quality education for vulnerable children in our regions of work. Our Donor Care team plays a critical role in fulfilling this mission, and we are seeking an exceptional leader to drive our outbound fundraising efforts.
Benefits:- Salary: £14 per hour
- Annual Leave: 32 days (including Bank Holidays and company-wide holidays)
- Occupational Pension Scheme: Available to all employees
- Training and Development: Ongoing investment in professional growth and development
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