Outbound Fundraising Team Lead

5 days ago


Manchester, United Kingdom READ Foundation Full time
About the Role

At READ Foundation, we are seeking an exceptional Outbound Fundraising Team Lead to join our dynamic Donor Care team. This is a fantastic opportunity to leverage your leadership skills and drive income growth through outbound calls to existing and prospective donors.

Main Responsibilities:
  • Team Leadership: Oversee a team of experienced fundraisers, providing coaching, training, and guidance to ensure they meet and exceed their targets.
  • Campaign Management: Organise and execute outbound campaigns, utilising CRM tools to track donor engagement and optimise income generation strategies.
  • Reporting and Analysis: Generate detailed reports on team performance, individual progress, and departmental goals for senior management.
  • Training and Development: Develop and deliver training sessions to enhance staff skills and knowledge, ensuring they have the necessary tools to excel in their roles.
Requirements:
  • Leadership Experience: A minimum of 1 year of experience in a leadership role within a charity or customer service environment, with a proven track record of driving income growth and team success.
  • CRM Proficiency: Advanced proficiency in using CRM systems, preferably Salesforce, to manage donor relationships and track campaign performance.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to engage stakeholders from diverse backgrounds.
  • Analytical Skills: Strong analytical skills, with the ability to interpret data and make informed decisions to drive business outcomes.
About Us:

READ Foundation is a UK-based registered charity dedicated to providing access to quality education for vulnerable children in our regions of work. Our Donor Care team plays a critical role in fulfilling this mission, and we are seeking an exceptional leader to drive our outbound fundraising efforts.

Benefits:
  • Salary: £14 per hour
  • Annual Leave: 32 days (including Bank Holidays and company-wide holidays)
  • Occupational Pension Scheme: Available to all employees
  • Training and Development: Ongoing investment in professional growth and development


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