Enquiry/Outbound Advisor

2 months ago

Manchester, United Kingdom CV-Library Full time

The Growth Company’s Business Growth Hub team have an exciting opportunity for an Enquiry/Outbound Advisor who will handle and effectively manage proactive outbound customer calls, emails, and other omnichannel contact centre routes, plus face-to-face engagements when required. All customers contacted by the team will receive a business skills review to identify their growth potential and business support requirements.

Whilst working to funding requirements; queries will be managed throughout the referral of businesses to internal/external services as required.

GC Business Growth Hub is a community of specialists with a passion to help businesses across Greater Manchester to realise their ambitions. Since 2011, the Hub has supported more than 15,000 businesses including start-ups, scale-ups and established businesses, providing finance guidance, creating international links, and paving the way for innovation and people development across the region. We work with the best of public and private partners, offering expert one-to-one and peer-to-peer business support, events, specialist programmes, funding and much more.

Key Responsibilities:

The primary responsibility is to engage with businesses, self-employed and employed individuals within Greater Manchester region to promote Workforce Development Services with the aim to produce maximum impact in terms of assisting clients reach their full growth potential.

* Handling client enquiries via; phone (inbound and outbound campaigns), email and face-to-face (walk-in visitors, library service and events/networking).

* Outbound selling of the Workforce Development Programme and the wider GC Business Growth Hub range of specialist services.

* Completion of diagnostic tools to assess the growth potential and business needs of each customer.

* Throughout the client engagement process, use appropriate questions, tools, processes and systems where required and establishing/maintaining effective relationships and key client contacts.

* Ensure all potential clients comply with the project eligibility criteria by ensuring that initial eligibility checks are carried out and recorded.

* Following the initial conversation, clients will be referred and introduced to appropriate internal/external specialist services identified as appropriate and this will be recorded on the CRM system.

* Undertake outbound campaigns, this will include warm and cold calls to potential customers across the region to promote and introduce Hub services and to make qualified referrals internally and externally.

Experience:

* Proven track record of working effectively in outbound sales teams and account management.

* Experience of marketing / engagement with businesses and relationship management, including liaising with senior management or Director level.

* Knowledge of key challenges / support needed businesses experience.

* Presentation skills both written and oral.

* Excellent communication and networking skills.

* Excellent planning, organisational and administrative skills.

* Well-developed digital skills, including an understanding of computerised management information systems, spreadsheets, diary management, e-mail and CRM databases.

About you:

* Can develop technical knowledge in the key areas of business growth.

* Can quickly develop knowledge and understanding of the key national, sub-regional and local organisations and their role in supporting economic development and specifically business growth.

* Understanding of customer-focused approach of working with businesses to foster engagement and encourage commitment to working towards economic development.

* Ability to identify opportunities and to be innovative.

* Proven critical thinking and problem-solving skills.

We are committed to safeguarding and promoting the welfare of everyone including vulnerable adults and young people, we expect all staff to share this commitment. All appointments will be subject to Safer Recruitment Procedures which include a DBS check. This will be conducted by Due Diligence Limited (DDC Ltd) on behalf of GC. Please note that the successful candidate will not be required to pay for this.

If you are on the Barred List, it is against the law to apply and to be hired for a role that includes regulated activity with the concerned group.

We are committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from a diverse ethnic community.

As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the Hiring Manager and our Internal Recruitment Team.

We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.

GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.

IAll GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy

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